Public Storage - Surprise - 13360 W Willow Ave

I reserved a unit on a Wednesday, had movers set up for Saturday. Got there at 8:40am and there was a lock on my unit that the office gal said she was putting on there to remind her to clean up a water spot on the floor in my unit. Never once mentioned that I needed to put my own lock on it before I left Wednesday. Since the office did not open until 9:30 my movers had to wait 45 minutes until she came and removed her lock. It was a costly error indeed and not to mention only one of the doors into the building was usuable as the other door was broken. So six people moving in through a single door at the same time was a bit chaotic. Not a good experience.

Ty was great and efficient...everything happened so quick and I had my storage within minutes ...definitely reccommend

Service was excellent, staff was very helpful and knowledgeable.