Public Storage - Castro Valley - 21655 Redwood Road

Varn McGilicutty

I visited two storage facilities. Both were clean, well managed, and similar in price. I had two great options to choose from. After leaving the second facility I happened to pass by Public Storage on Redwood in Castro Valley so I went in and was immediately greeted by Malika. It was equally clean and well kept as the previous two but slightly higher in price per month. What made this location stand out from the rest was the superior customer service. Malika was hands down the deciding factor on where I eventually chose to store my valuable belongings. Malika was friendly, knowledgeable, and went above and beyond to make my experience seamless and quick. She provided the kind of customer service you rarely see nowadays. I have no problems whatsoever spending a little bit more for great service. It was worth every penny. Thank you so much Malika.

Carlos Cruz

January 12, 2025

don’t believe the reviews! overpriced storage and ZERO SECURITY whatsoever. helping a friend load items here and noticed a SQUATTERS NEST!! Absolutely unacceptable, it’s like no one here walks the premises and does security checks. Now i can confidently cross “Public Storagel off my list of considerable storage businesses. I’d give 0 stars if i could! Shame!

Patrick Sturgis

Kyle at the Castro Valley Public Storage Redwood location is awesome and always super helpful and professional. His customer service is quite exceptional. Thanks Kyle!

David LeMay

Jennifer at the Public Storage off of Redwood Road and 580 freeway was very helpful, kind and efficient in getting me into a 10 x 10. Thanks again!🇺🇸😎

Angela D

July 18, 2025

First I want to say that Kyle in the office is amazing, and very helpful. I thought that Public Storage was a trustworthy company when I stored my possessions with them for years. Sadly, I learned the hard way that this is not the case. The company had a system glitch several years ago that dropped insurance for some customers without their knowledge. I did not realize my insurance was gone until rodents destroyed my belongings. I filed a claim with Public Storage and Orange Door right away, but it took a week to get a response. I was told Public Storage and Orange Door won’t cover the damage because I am one of those who lost their insurance. They would not help me at all! I would be wary of storing your belongings with Public Storage.