FREQUENT FLOODS, MY BELONGINGS WERE FLOODED, AND THEY RENTED ME AN UNCLEANED UNIT!
I rented a unit at this location. Recently they had two floods. When the first flood occurred in November 2025, they notified me a month later! In the meantime, my personal belongings were sitting for a few weeks on the wet floor and mold (that developed), and it caused damage to my personal belongings! The company was NEGLIGENT.
In addition to it, they rented me a dirty/dusty unit on day one. There was a powder substance all over the unit. First, I believed that it was some sort of substance to prevent bugs. Later, I became concerned about my health and all my belongings were messed up. When I asked an employee what the powder was, she promptly responded not to worry about it as it was cement that the previous customer stored in the unit. The company knowingly rented me an uncleaned unit!!! Their employee didn’t offer me any solution, didn’t try to fix it and ignored the problem.
After the first flood I filed a complaint at their front desk. They forwarded it to the regional manager. I was told that she was going to call me the next day and that an employee would call me regarding the flooded unit. Nonetheless, nobody ever contacted me.
I sent an email to the regional manager, and I reported the flood, sent photos and reported the issue with the cement. Finally, she made the effort to call me. Her excuse was that they never run business this way. She told me that she refunded me for November due the flood.
She was supposed to call me again within 48 hours with a solution. As a matter of fact, after a few business days I hadn’t received any refund. She didn’t call back. I reminded myself. Finally, she called to tell me that there was NO REFUND. Her explanation was that the DISTRICT MANAGER STOPPED THE REFUND AND REJECTED IT. What a MALPRACTICE!
They only prompted me to file an insurance claim. When I rented the unit, they sold me insurance to cover any potential damages. The tricky part is that the insurance requires receipts and dates of purchases of your belongings. Well, as we know, ink on the receipts fades out after a while. Who keeps tracking of the dates of purchases of dozens/hundreds of items. It seems to be complicated on purpose.
Believe it or not, but over Christmas, my unit was flooded again! In addition to it, other units, hallways and walls were flooded too.
After the second flood I filed another complaint, but it was totally ignored by the Public Storage regional and district managers, and nobody ever contacted me!
This property is very poorly managed. They only collect your money, and they don’t care about their customers at all!
As a summary, I can tell you that my personal belongings and my body/health had been exposed to MOLD in this location. It caused me major inconvenience and problems.
I closed my account at the storage place. The sad fact is that Public Storage totally ignored my complaints. I’ve never heard back from them with a resolution of any of my two complaints.
The Public Health Department and The City of Los Angeles should inspect this Public Storage location and take any steps to protect public health.
Renting a unit at this location was a nightmare and my worst customer experience ever!!!
Please, don’t get fooled by the positive reviews on here which tells you how clean the place is. This Public Storage location had lots of complaints in the fall, and I also spoke with some customers who rented a unit there. They weren’t excited about this location.
Set attached photos of flood and mold in my unit, and photos of flood in the hallway & flooded wall. Look at the dirty wall! It's just so gross...
I was at the Mansfield location and needed help, I ran into Charles, he said I could follow him in his car to his location to help me with my needs, Charles is awesome and went way beyond any customer service I have encountered before.
Life is pretty rough and having to move or needing to get a storage unit can be very stressful. Thank goodness to have people like Charles, who went above and beyond in assisting me and brought some relief in helping me choose the right size of unit and making the process easier. Thank You Charles “in Charge”, 😊 your Professional and Cheerful demeanor made my day!
29 in fees
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