Public Storage - Pasadena - 171 S Arroyo Parkway

Angelina Gil

I rarely write reviews, but the team at this Public Storage location truly deserves recognition. From the moment I arrived, Sara, Ricardo, and Evan made me feel welcomed, respected, and completely at ease. ●Sara radiates kindness and professionalism. She answered every question with clarity and patience, making the entire process feel smooth and stress-free. ● Ricardo brings a calm, confident energy that reassures you your belongings are in good hands. His attention to detail and willingness to go the extra mile made a big difference. ●Evan is incredibly helpful and upbeat. His positive attitude turned a routine visit into a genuinely pleasant experience. 😊Together, they create a space that feels safe, well-managed, and genuinely cared for. If you're looking for storage in Pasadena, this is the team you want supporting you. Thank you, Sara, Ricardo, and Evan, for your outstanding service and heartfelt dedication!

Joseph Gordon

Ricardo was great. Explained the whole processes and gave me a complete tour of the unit I made an appointment for. Was able to complete the process and walked me through how to access my new unit. Great first experience renting a storage unit.

Arman Lukash

January 9, 2026

My experience at this location escalated into a serious issue. I was repeatedly approached and accused of ‘living in my unit’ without any evidence. When I filed a complaint, the district manager contacted me privately asking to ‘resolve’ it, but when I declined to speak by phone, the story shifted and I was suddenly issued a ‘final warning’ for something I did not do. When I attempted to resolve the matter through corporate, communication abruptly stopped. I am now documenting the entire sequence through BBB, and the responses there have already contradicted prior explanations. I will continue updating the public record as needed. If you’re considering storing here, I would recommend being extremely cautious and keeping all interactions in writing.

Donald Kincey

The Arroyo Pkwy. location in Pasadena was one of the most pleasant experiences I’ve had applying for the rental of anything (apts., cars, etc.). BUT, the icing on the cake was Sara’s warm greeting and guidance on the app-driven entry and exit from the building.

Kym Louie

September 16, 2025

The worst storage place I've ever used. Hand carts are not available unless you find someone in the office to unlock them, and there is almost never anyone in the office. When I moved in, I had to wait 2 hours for someone to get to the office and let me move into the space. Yesterday I was there for 3 hours and did not see anyone in the office and so had to carry everything to my storage unit by hand. The elevator is extremely slow, so it's much faster to go up the stairs if you're able. The building is very stuffy and hot, so you quickly get exhausted moving things around in there. One of my friends had her unit there broken into and a lot of stuff stolen. Will gladly pay more to avoid this place in the future.