Public Storage - Sacramento - 3300 Northgate Blvd

Erick Rodriguez

I want to take a moment to recognize the outstanding service provided by Mrs. Coco Channel at Public Storage. In today’s world, it’s rare to come across someone who truly cares about their work and the people they help, but Mrs. Channel is one of those rare individuals. From the very beginning, she has always been on point with her responsibilities. She runs the facility with professionalism, organization, and a level of dedication that you don’t often see anymore. No matter how busy things get, she always manages to find the time to help customers and make sure their concerns are handled properly. I personally experienced her dedication when my storage unit was broken into. That situation was stressful and overwhelming, but Mrs. Channel stepped in and helped guide me through the entire process. She was patient, understanding, and incredibly supportive during a time when I really needed someone to help point me in the right direction. Instead of treating it like just another part of the job, she genuinely cared and made sure I understood what steps to take and what resources were available. What stood out to me the most was her attitude and work ethic. She stayed professional, calm, and focused while still showing real compassion. It’s clear she takes pride in her work and truly values the customers she serves. To be completely honest, Public Storage would be hard-pressed to find someone who works harder or represents their company better than Mrs. Coco Channel. Employees like her are the reason customers continue to trust and return to a business. If you’re storing your belongings at this location, you can have peace of mind knowing that someone like Mrs. Channel is there making sure things are handled the right way. She sets the standard for what excellent customer service should look like. Thank you, Mrs. Coco Channel, for your dedication, professionalism, and for going above and beyond when it mattered most.

Erika M Aparicio

February 3, 2026

Honesty Is the Best Policy I moved out of my storage unit on Saturday, January 31st. Prior to my move-out, I received a text message from Public Storage at 4:19 PM regarding my access code—something I never requested. This immediately made me nervous, as I was concerned that someone may have accessed or attempted to access my account without my authorization. I arrived at the location around 5:00 PM and made several trips to remove all of my belongings from the unit. Before leaving, I attempted to call the office to speak with someone about next steps, as I was unsure what to do with the lock I had placed on the unit. I was concerned that if I left the unit unlocked and someone accessed it or caused damage, I could be held liable. I did not know that I was required to remove the lock or that I was even allowed to take it with me. I used the Public Storage app to schedule my move-out, and at no point did the app indicate that failing to remove the lock would result in a charge. I called the office, left a voicemail, and never received a return call. An email was later sent to me explaining that the lock needed to be removed; however, it went to my spam folder, and I did not see it until Sunday morning. On Sunday, February 1st, I returned to the location to remove the lock. When I arrived, the gate was already open and appeared to have been left open intentionally, allowing unrestricted access. Despite this, I still used the app to open the gate because I wanted to ensure I followed proper procedures and would not be held liable if the gate closed unexpectedly while I was entering. I acted in good faith and used the app even though the gate was already open. I removed my lock and left the facility. The gate remained open, which led me to believe there may have been an issue with the gate system. This may also explain why I received an access code notification that I never requested. Later that same Sunday, I received a notification stating I owed an unpaid balance of $51 for overstaying, which I strongly disagree with. I did not overstay. I made multiple attempts—both through the app and by phone—to seek clarification and was never informed that removing the lock was required to avoid additional charges. When I contacted customer service, the supervisor, Judy, refused to be understanding or offer any assistance. Given the circumstances, I do not believe Public Storage was entitled to charge me $51 simply because I accessed an already-open gate to remove my lock. Due to this experience, I will not use Public Storage again, and I will share my experience with others.

Hollie “ie”

Got to the Public Storage 5 minutes before closing and Coco was GREAT!! So friendly and understanding. Was a pleasure doing business with her in the office.

Lori Withers

Coco was So helpful with all my needs from helping me out with the codes to my app on my phone Always a great attitude Thank for making it a pleasant experience

Mary Lou Echternach

The staff person is absolutely amazing. Her name is Cierra and her professionalism and knowledge are off the chart for excellence. And as a plus, her charm and smile makes a cloudy and raining Sunday full of sunshine.