Public Storage - San Jose - 88 Blossom Hill Road

Lavina De Santiago

March 3, 2026

writing to formally express my concern regarding my recent experience at your Blossom Hill Road location. I have been a customer with Public Storage for the past three years and have made every single payment on time. When I first rented my unit, my monthly rate was $115.00. Over time, my rent steadily increased to $242.00 per month. Whenever I inquired about the significant increases, I was told by the onsite employee, Brandi, that the higher rate was due to increased rental fees. However, when I went into the office this past weekend to notify staff that I had moved out, I overheard Brandi informing another customer that the exact same unit size was currently being offered at promotional rates between $60.00 and $115.00 per month. When I asked why I was paying $242.00 for the same unit, she laughed and told me, “The trick is to keep moving units around so the rental fee stays low.” It would have been helpful—and fair—to have been informed of this option at any point over the last year or two. Instead, I continued paying significantly higher rates while promotional pricing was clearly available. This feels misleading and inconsistent, especially when some customers are made aware of strategies to reduce their costs while long-term, loyal customers are not. Additionally, I experienced ongoing customer service issues, including unanswered calls and messages, limited office availability, and office hours that are not practical for customers who work standard 9–5 schedules. I believe your company should re-evaluate how pricing transparency and customer service are handled at this location. Long-term customers who consistently pay on time should not feel penalized for their loyalty. I would appreciate a review of my account and an explanation regarding the rate discrepancies. Thank you for your time and attention to this matter. I look forward to your response.

Karen A. Taylor

Alana was amazing. I needed to see all the different sizes and configurations in person and she was patient, informative and helpful. The one I had originally intended to rent had an awkward ceiling and she was careful to draw my attention to it and what that would mean for my storage needs. Clean, reasonably priced (prices a bit cheaper online) and kind!

Johnny Reyes

December 24, 2025

If i could give it zero i would. I was greeted by the manager/owner with an attitude every time i was here. I am so glad to be done and away from this it was a horrible experience and will never be using this storage facility again. I believe her name was Alana, there was a time i was here where she had touched both my brother and i’s phones to give the property 5 stars I immediately removed it she was so unprofessional and rude.

Nathan Smith

October 2, 2025

SAVE YOUR MONEY! I canceled this storage unit, the unit is cleaned to a T and never used. The unit was purchased online and I never realized storage units could have second level floors. Of course, it’s my fault, However, upon viewing the storage unit. The manager hit my car, She hurried and walked away. I opened my door and told her that she hit my car. She came back and told me that she didn’t hit my car because there was no scratches on the door. I told her that was unacceptable for the way she just walked away and then came back and instead of saying, I’m sorry for hitting your car. She made an excuse for it. I was moving into my place on August 1st to which I canceled my unit August 4th, I will be attaching the email for proof. I keep getting notices of late payments, I already contacted corporate and she informed me that my account would be closed And to call back if I had any problems. Well, this manager to this location sent me an email stating that I was moving out on August 22nd. She is refusing to let me Cancel the unit. I have calls recorded as well as all the emails. If I’m moving out on August 4th and I have the email proof, why would I be moving out suddenly on August 22nd?

John Bailey

January 29, 2026

Don't get a unit here. The hours are already ridiculously short and they close ridiculously early. But half the time you come here even though they're open they'll still be closed. There's a much better storage unit right up the road that's open till 11:00 p.m. That is actually open when they say they're going to be open.