Public Storage - Parker - 16840 Northgate Dr

S Co

Holly was amazing! She was so helpful and professional. I had just called your customer service and he was not very helpful at all. I was about to cancel my reservation but them I spoke with Holly at your Northgate facility and she turned it around. She was fantastic! I will now recommend that facility.

Monica Miller

My cousin & I had to clean out her storage unit today and we had such a great experience with Tom. He warmly greeted us, cancelled her account very quickly, escorted us to the unit, and advised us on how to proceed. It was an really simple process and he treated us with such kindness. It was a bit of a difficult process for my cousin and he was gracious and compassionate. And he laughed at all of my irreverent jokes. :-)

Tyler Heier

Based on my experience at this location specifically, i can honestly say it’s been TOP NOTCH all around! With a staff who’s always been very welcoming & helpful, or the highly competitive prices regardless of what size the unit is, this location checks all the boxes! For me personally however, my hands down favorite amenity they just started offering is the 24hr access provided for those tenants who really desire the ultimate option of convenience…doesn’t matter what time of day or night, if you want the ability to access your unit WHEN you want, now you can! Not to mention, having this luxury is literally only $20 extra!👏🔥👌💯

Chelsea Manning

Thank you for making my move out an easy experience when I forgot my keys in a different state. Thank you to the manager for helping me park a uhaul box. Thank you for everything, you were all super kind, especially late on a Sunday afternoon when I was stressed. Super kind, super helpful, super professional and beautiful humans

Dave Schaaf

January 29, 2026

A little story about how they don’t care about customer service. Tom at the front is great; however, after 4 years of being a customer the cost had nearly doubled for a 10x15 unit. I asked for a reduction and they gave a 15% discount for 6 months. However, if I transferred units I could save 50%. Same size unit, 50 ft away on the same floor. Only way to save the 50% was to move to an exact same unit. A complete waste of 3 hours on my part when they could have simply re-upped me for the same space. All I can say is if you are looking or anything more than a short-term solution. Look elsewhere, they clearly don’t care about keeping long-term customers. Eventually we will look for a more customer friendly solution. Follow up from 3 months ago: Our old space still has not been rented and sat for 3 months empty. All that hassle for nothing. Now, I receive a rent increase of about 38% to start the New Year. Ending this relationship. Public Storage leadership is clueless... would they like to get something for longer or nothing and bet on the next sucker to become their customer. If this post can save someone else the cost and hassle working with this company, then it has been worth my time to type it. Additional Edit: My experience with Public Storage has been a little frustrating (see above); however, I want to ensure I call a fair game here. The PS team reached out after the previous update and held my rent for another 6 months. I have to say I was impressed by them being proactive. We ended up moving out of our unit, but had nothing to do with PS, but rather it was a luxury that we decided to save on. The move out was smooth and easy. Tom at the front is always friendly and helpful where he can be. If his management would have given Tom some latitude to practice common sense (see above) and just adjust my rate for the unit I was in v. making me move 50 feet, then none of this rating would have never been necessary. Customer experience is about the small things.