CubeSmart Self Storage - Manchester - 255 Center Street

RK Mamillapalli

January 28, 2026

I’m extremely disappointed with the lack of basic maintenance and communication. While the monthly rent keeps increasing regularly, there is little to no care shown for customer access or safety. It has been two full days since the snowstorm ended, and the facility has still not been cleared. The entrance was completely inaccessible, making it impossible to enter the unit. As a result, I lost an entire day, including scheduled labor and a truck rental, which cost real money and time. Price increases are one thing, but basic snow removal is not optional—it’s a fundamental responsibility. Customers should not be paying higher rates while being unable to access their own belongings. I hope management takes this feedback seriously and improves both maintenance standards and accountability.

Jimmie W Guile Jr

October 1, 2025

I'm hoping this review can go up. But as of right now I'm not to thrilled with this company. I reserved a unit and after multiple forms of communication either email, text, or call just to confirm the reservation, and multiple emails reminding me that the down payment date is approaching, I go the the center St location and it is closed at 12:15 ish... Sign says open but nobody inside. No posting about being on lunch or anything else. So I call and appearantly it goes to a call center cause I was told that they have 1 associate covering 4 locations. Well if that's the case why don't they post a sign or put it on the website, not have office hours if nobody is there. This was a complete waste of my time. Not to mention now I have to make a 2nd trip to this place just to pay down payment because I don't want to do auto pay. If this is an example of how this company operates I'm not sure I want to do business with these guys. I'll go back one more time and if the same thing happens I'll just go somewhere else because not only are they falsely stating office hours they give an attitude at the call center. I'm sorry but if I'm paying for a service, I EXPECT top tier customer service.

Kathleen Bafumo

Kamilla was such a big help explained everything to a tee and helped me stay well within my budget truly appreciated her. Customer service highly recommended

LaRonna Ward

Rented at the center Street Manchester Camille did a great job with the rental was disappointed about the hand cart not being available and stationed in a certain area?

Cynthia Graham

January 29, 2026

Due to storm Benjamin, they were inaccessible which, forced me to choose a storage company that was accessible and ready for me to move into the unit. The price is also cheaper for the same size.