CubeSmart Self Storage - Washington - 1850 New York Ave NE

Taylor Hall-Debnam

February 11, 2026

On December 3, 2025, my movers discovered rodent feces, urine contamination, one live rodent, and one deceased rodent inside my CubeSmart storage unit. As a result of this infestation, more than $5,000 worth of my personal property was damaged. When I reported the issue to Des, They were both dismissive and aggressive. In addition to the unprofessional conduct, They provided inaccurate information regarding CubeSmart’s claims process. After several follow-up calls, I was eventually given proper instructions to file a claim, only to learn that CubeSmart’s protection plan does not cover rodent damage. Plainly, my claim was denied by the insurance carrier, and CubeSmart’s corporate risk management department has declined to offer any substantive resolution. It is deeply concerning that CubeSmart is aware of pest issues at this location yet appears unwilling to allocate adequate resources to ensure safe, sanitary conditions or to meaningfully address the financial harm caused to customers. The presence of live and dead rodents inside a storage unit represents a significant failure in facility maintenance and oversight. The customer service response and facilities management at this location fall well below reasonable expectations and reflect a troubling lack of accountability.

Crystal

I just can't begin to explain how much I love this storage facility. I've rented from other storage companies before, but none compare to this facility. I've been utilizing this facility for storage purposes for more than a year now and I have no complaints. The facility and lot itself is always clean and free of debris. I also really appreciate that the manager and staff are very friendly and always willing to answer questions and assist when possible. The manager's name is Des and Des is very customer service focused. Des is very friendly and can always be seen working with and assisting customers. I would recommend this storage facility to anyone looking for a storage unit. The people and the facility itself are great. Plus, it's affordable, the facility is secure and the location is safe. I wish I could give this facility 10 STARS! Overall, this is a great location!

elysha thompson

I had a great experience with CubeSmart! The facility was clean, secure, and easy to access. Miss D, who helped me, was extremely friendly and patient, and she explained everything clearly. She made the whole process smooth and stress-free. I truly appreciate the excellent customer service and would definitely recommend this location to anyone looking for storage!

Ms Mac

If customer service still had a Hall of Fame, Desmond and Dee at CubeSmart on New York Avenue would already have their plaques on the wall. From the moment I walked in, the experience felt less like a storage errand and more like concierge service. They didn’t just point at unit sizes — they listened, asked smart questions, and matched me with exactly what I needed the first time. No upsell games, no confusion, no “let me check with someone else.” Just competence and professionalism moving at full speed. The facility itself is spotless and secure, but the real difference is the people. Desmond runs the place with calm confidence — the kind that makes you instantly trust your belongings are in good hands. Dee brings warmth and efficiency at the same time, somehow handling multiple customers while making each person feel like the priority. That combination is rare. They solved problems before they became problems, explained policies clearly, and handled paperwork faster than most places take to say “hold please.” Moving is stressful — they removed 90% of it in about 15 minutes. If every business operated the way they do, half the bad reviews on the internet wouldn’t exist. CubeSmart got lucky hiring them. Customers get lucky meeting them.

Peter Kollings

I've used other storage companies in Washington DC before but the difference is definitely the customer service here. I'm retired and used this to help me with my new business. The Manager (Desmond, I think) and his assistant was so helpful on everything - from size of the unit and helping me get a cart to start moving, setting up auto pay (because I tend to forget!). I even forgot my new code and he quickly help reset it. I would definitely recommend this company for anyone considering which to choose! 5 stars for me. Thank you! - Peter