Public Storage - Washington - 1230 S Capitol Street SE

Amber Burton

Donna was extremely helpful, patient and so sweet. I had a lot going on and my move was turning into a stressful situation until I spoke with her and she eased my anxiety and worked with me on everything I needed. She is a treasure and does a great job with keeping the facility clean and safe. I appreciate her and she does an excellent job!

Eric Duncan

Really like this storage facility. Just got a unit a week ago. Clean, well maintained and at a good price. Donna, who works in the office, has done a great job. Very helpful and professional. Nice parking area inside to drop off and pickup items in storage. I highly recommend.

Tamiko Wages

Ms. Donna, was excellent, a positive attitude, and friendly! My passcode wasn't working, and she was on her break. Ms Donna, didn't get a chance to eat her food. She assisted me with my issue without any hesitation. Never once did she have an attitude. Now that's good customer service 👍🏿🙂I told Ms. Donna this was my first time and she really helped me out. She made sure my passcode was working . Thank you Ms. Donna for your kindness. 💯

Travis Gray

I had an outstanding experience thanks to Donna! She was incredibly helpful, kind, and patient throughout the entire process. Donna went above and beyond to make sure I understood all my options and felt comfortable with my storage choice. It’s rare to find someone so friendly and dedicated to great customer service. Public Storage is lucky to have her! Highly recommend!

Thiago Gregory

First-time storage unit renter. College student. Lost unit keys. Ms. Donna was extremely helpful and patient at all times! My voicemail was returned same-day, she answered all my questions - even when asked again, connected me with a locksmith, and even gave me advice on how to approach the situation. I had the pleasure to also speak with her twice in-person about the same matter, and she never made me feel like a burden. Thank you Ms. Donna!