Public Storage - Miami Gardens - 18400 NW 57th Ave

Nichole Sando

February 12, 2026

The quality of this Public Storage has significantly decreased in the last few years. The hallways are not always clean and getting assistance here is not very common. I should have known I was making a mistake when I rented a unit in December 2023, and the unit they tried to give me was damaged. However, today was the cherry on top for me. The last two years, the gate has been broken numerous times, and I've been nice about it. The elevators and hallways a mess, I assumed they just didn't have enough help, times are hard. Today, the gate is still broken from my last visit, which was just a week or two ago, and not one, but both elevators are broken. How am I supposed to move things in and out of my storage unit without a working and safe elevator to use? This is truly unacceptable, especially since rent just increased this month. Please use the funds coming in from rent increasing to improve the critical aspects of the facility, not whatever construction has been taking place in the parking area. I have rented with Public Storage on and off for over 10 years, and the conditions of this visit is crazy. If I could give zero stars, I absolutely would.

Bryan Isaac

Quick and simple process tha is to Keoni. Covered everything and I didn't t have anything to ask. Rented a unit in less than 10min. Recommend if you need something last minute with 24HR access options.

Katherine Escobar

January 1, 2026

I would like to express my concern about the cleanliness of this Public Storage location. The hallways, elevator, and parking areas are consistently very dirty, which creates a poor and unhygienic environment. In addition, there are almost never any moving carts available, making it very difficult to move belongings in and out. This is not the level of service I expected.

Mary Jimenez

I’ve had my storage at this location for 5 years. Since the new manager, Kiuni, took over, the experience has been excellent. He is very good at customer service and has helped me with everything I’ve needed. The place is clean, no roaches, and the service is outstanding. I’m truly grateful for the attention and care. Before, I had many complaints, but now they always answer the phone and he is always there to resolve any concerns. Thank you so much!

Ruben Bobadilla

February 26, 2026

This has been the worst customer service experience I’ve had with any business in the United States. Ten days ago, I came to access my storage unit on the 4th floor and the elevator was not working. There was no warning, no email, no call, no sign — nothing. I had to carry heavy items up four flights of stairs because no one informed customers in advance. There was no staff available to assist. I had to ask random people in the building how to get upstairs because management was nowhere to be found. Calling the property manager is useless. Calls go unanswered. Voicemails are ignored. No one ever calls back. There is zero accountability. Today I returned because I need equipment stored there for my job. Again, the elevators are down. I was told I couldn’t go up — and the way it was communicated was completely unprofessional. No solutions. No alternatives. No effort to help. Just “you can’t go up.” This is not just inconvenient — it directly impacts my ability to work and earn income. Yet they continue charging customers every month as if everything is operating normally. There is no proactive communication system. No alerts. No transparency. Just pay your bill and figure it out yourself. This facility should be ashamed of the way it treats paying customers. This will be my last month here. For what they charge, the level of disorganization, lack of professionalism, and absence of customer care is completely unacceptable. If you depend on reliable access to your storage unit — especially for business — look elsewhere.