Public Storage - Miami - 16970 NW 4th Ave

Elizabeth Morales

Miss Tina/Miss delicious was amazing. Very knowledgeable about the property also knowledgeable about all of the units. She was amazing with helping us get to our unit. Also very knowledgeable about everything about the property. We love her. I will recommend this place to 100 people.

Big Daddy

miss Tina was amazing very knowledgeable about the property. Very helpful. I recommend her to the highest because she was very helpful. Very pleasant. Always kept a smile on her face the whole time I was there she was amazing.

jorge Carralero

July 28, 2025

This has been one of the worst experiences I’ve ever had with any company. I rented a unit at Public Storage and the moment I opened it, I was shocked to find it full of rodent droppings, cockroaches, and ants. There was no one in the office to assist me, so I had to do the entire rental process over the phone. I had to spend my own money to clean the unit before I could even consider using it. But things only got worse. I kept checking the unit regularly, and after 4 days i got the unit I discovered that rats had started eating through my belongings. Luckily, that day someone finally happened to be in the office. I reported the situation immediately, and the staff member said they would file a report and help me through the process. That was the last time I ever heard from anyone. No one ever followed up. No call. No message. Nothing. Meanwhile, the rats kept damaging more of my items. I was forced to remove everything from the unit earlier than planned because I couldn’t risk losing more of my stuff. I even submitted a formal complaint just to have it on record. Since then, I’ve tried to visit the office — it’s always closed. I’ve called, and they said the issue was escalated to a manager, but I never received a single response. It’s been over a week since my last communication attempt, and I’m still being ignored. Today, out of sheer frustration, I’m posting this review along with images to finally get someone’s attention. I trusted this company with my belongings and ended up losing items, time, and money. Their customer service is non-existent and their facilities are clearly not maintained or pest-controlled. ⚠️ I DO NOT RECOMMEND THIS PLACE TO ANYONE. STAY AWAY. ⚠️

Zay Diaz

Ms Tina Has Amazing Customer Service And I Was Very Satisfied With Her, I Would Recommend Her Anytime, She Is Very Informative And Will Let Yiu Know Everything You Need To Know. Highly recommended!

Carlos Cabrera

Went for a 10x20 unit. Got customer service from April which was awesome and helpful. And then Tina(like tina turner :) was amazing on helping move in. A+ service