Midgard Self Storage - Eastanollee - 63 Scott Road

Karry Birnley

February 21, 2026

If you have any other option, use it. This company is not a good company. They raise the price for storage every other month for no reason whatsoever. My payments went from $120 a month for my 2 small units to over $300 before tax. In December (2025) they signed one of my units up for cancelation (without my approval or knowledge) and neglected to take my automatic payment. When I went up to the facility to find out the problem, and everyone (me, man on site, and virtual customer service representative) realized it was their fault, they still charged me a late fee. When it was only late because of their mess up. I’d been set up on automatic payment since late 2023 and never missed a single one. Also, after requiring you to have your own lock (or you have to rent one from them) they now put another lock, of theirs, on your units. So they can lock you out of your units whenever they want. They no longer have actual customer service on site, either. The person there is only able to take your payment and keeps an eye on the property maintenance. Trying to look on the computer is no longer an option. They have to direct you over to the virtual customer service portal. My last complaint is maybe the biggest one. They don’t tell you that you have to put in a 30 day notice to vacate their property. Letting them charge an extra months payment on an emptied and cleaned out unit. Then, after you’re finally allowed to end your contract, they start sending you text messages offering you cheaper prices. So, if you have any other storage option available to you, go there. Don’t use Midgard Self Storage. *I have proof and multiple witnesses of all the above. **Update: Donna from Midgard listened to everything, today (Feb 20, 2026), went to her supervisor’s with my situation, and somehow got me back both the late fees (she informed me there was more than one, and I learned I need to speak with my bank), and the months rent I paid on my vacant unit. I promised I’d edit my review adding the update and that I’d give her a cookie if I ever see her. She asked for stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️, and Donna deserves them all. As I told Donna on the phone, the issues still occurred and instead of working with me then, it took a public negative review to get actual customer service. I don’t feel right fully changing or deleting my original review, but I will gladly edit it and give Donna all the praise for actually listening, explaining things I didn’t know, and going to her supervisor’s on my behalf. I will also move my initial star rating from 1 star to 3 stars for the supervisors willingness to making things right.

Stewart Ebneter

February 25, 2026

Moved in and immediately they increased the rent. Not 5,10% but almost 40%!!! I have way too much insurance already but they’d constantly force their own junk insurance onto my bills and we’d have to resend them proof of insurance(ours is paid yearly so no it didn’t lapse). Hoops to jump through such as 30 day notice before moving out which we honored and they still say we owe for a month. Absolute nightmare. As if it’s not hard enough relocating your business and we got entangled with these monsters. Stay far away — you’ll regret ever coming here. Don’t be fooled by their initial quote, it’s bait and switch.

Labor Maid (Steven M)

January 9, 2026

Scammers storage facility beware! I moved in on the 31 and because the ridiculous hidden policy says the rent is prorated they wanted payment the very next day after it was already a struggle getting it there dealing with my mother just dying. They are crooks I have a unit there and wished I never fell for the lies cheap cooperate tape I do not recommend! Go to midgaurd and get ready to be scammed and them trying to hit your credit card without notice or care. Beware minimum experience in the industry bad attitude no patience

John Sorrells

Bek was very helpful to us as we rented storage and then didn't need it. She went to extra effort to prevent us from having to make an inconvenient trip to the location to close out our contract. She listened and acted rather than saying "that's just the way it is".

Nan Sesser

December 20, 2025

Not a pleasant experience renting a storage unit with this facility. Our Information was taken along with money paid for obtaining a climate controlled unit. When we went to access this unit for the first time, we found there was an external code needed for the outer door of the climate controlled units so we had to text to find out how this worked as we had not been informed of this during the rental process. Then once inside, saw that there was a lock on the actual climate controlled unit itself, which once again during the rental process, we had not been informed of nor provided any information about such as the combination. There was no cell service inside this building so we had to go outside each time to text with support as pictures of locks and units were needed. In the end, we could not access the unit we’d rented and had to go into the office on the premises to speak with someone virtually to once again, send the same information over and over just to get a code to unlock the unit we had rented the day before. It was such a hassle because no one, neither text support nor virtually, could figure out what they were supposed to do to help us access the unit. The only easy part of all this, was paying for the storage unit…the taking of our money didn’t seem to pose any problems..