Public Storage - Honolulu - 2888 Waialae Ave

I rented my unit on a Friday and was unable to go back to change my lock till Sunday. I was shocked to get an email that my unit was showing vacated and account closed on Sunday morning. I called the center and was told that during their check, my lock was not changed to my personal lock and was shown as vacated. I was very very upset. Don't you check the account before closing account by verifying by phone call? Especially when the rental was made only two days prior and two months rental was prepaid.

The price I was quoted and confirmed by email was not the same as I was charged when I checked in. Staff said they would have the issue resolved but I have not heard back yet. Guess I'll wait and see when the first full month's bill arrives.

The central reservation center rep was very amiable BUT quoted me the wrong unit for the price I wanted , so when I showed up at the location they corrected me with a smaller unit that was obstructed....I took it anyway but not without some confusion...