Public Storage - Elgin - 665 Big Timber Road

Bubs

Had the pleasure of working with Irene today at the Big Timber location to get me into a storage unit ,it was fast and efficient and she was very accommodating to my needs. My mom referred me as she has been a loyal customer for the last 2 years. Very clean facility, I feel confident that my belongings are safe here. Everyone we have encountered has been very helpful and understanding as well. Would definitely recommend to friends and family in the future.

Erin Noffs

Making an online reservation was so easy. Move in day was very smooth. Property Manager Irene was a huge help and very friendly. Facility is very clean and secure. I’m very happy with my decision to store my belongings at Public Storage.

Its Private

December 4, 2025

The manager is incredibly rude. I have had nothing but issues with my reservation. It’s impossible to get a customer service agent on the phone. The only way to get help is if you call the property office. Given my experience with the manager the last thing I want to do is call them. Even if I try to call nobody ever answers the phone and the manager leaves early constantly. I’ve called leaving messages of complaints regarding water leaks from the pipes into storage units while I’ve been in the facility and nothing has been done. There are only 3 carts at the property so good luck if you need one. The elevators are only big enough for one cart. The temperature controlled units are freezing so no use in wasting money on those. Any time I’ve needed help I can’t get in touch with anyone. The live chat on the public storage website doesn’t work you can only call the phone numbers which again just leads you to an automated system and you won’t ever speak to a live agent. They jacked up my rate 3 times in the course of my time here. I was here for over a year almost two. I was notified only one time of a rate increase which they are NOT allowed to do without notice. I went from $135 for a 10x10 to $156 (they gave notice). From there I went up to $171 (no notice). Then finally $206 (no notice) and that’s when I decided to move to a different storage facility/company. I’ve been trying to cancel my unit for almost two weeks now. The property manager left me a nasty/rude voicemail in regards to me attempting to cancel the reservation. I didn’t even listen to the full thing because of how aggravated I became due to her tone and disrespect. It was incredibly unprofessional. The only good thing I can say about this property is it is clean. Otherwise I absolutely do not recommend it.

Caroline Zerndt

I had a great experience with all of the staff at public storage on 665 Big Timber Rd. I had a slightly out of the box request and Piper went out of her way to help me. Very nice and competent staff. 10/10 would use their services.

timera cummings

Great experience!!! All my questions were answered and was very friendly and welcoming.