Public Storage - Geneva - 2324 Gary Lane

Jennie Berger

February 19, 2025

DANGEROUS and NEGLIGENT - ICE RINK MASQUERADING AS PUBLIC STORAGE! - Unresponsive Management! SHAME ON PUBLIC STORAGE! I am absolutely appalled by the dangerous conditions at the Gary Lane, Geneva IL location. We arrived on February 17th to unload one of our THREE storage units, only to be met with a sheet of ICE covering the ENTIRE facility. It hadn't snowed in over 12 hours, yet they completely neglected to salt or take any preventative measures. A thin layer of snow concealed the treacherous ice, making it incredibly hazardous. From the entrance off Gary Lane to the very back of the property, it was a skating rink. This is completely unacceptable! We pay for storage, not a potential slip-and-fall lawsuit waiting to happen. Unresponsive management and a poorly maintained property are an understatement. This level of negligence is beyond comprehension. Furthermore, we were unable to complete our business that day. The machinery we were using to move items had absolutely no traction on the ice, making it impossible to safely load everything we needed into our truck. We wasted HOURS due to their negligence! To add insult to injury, we left TWO messages for management and spoke to THREE different customer service representatives, none of whom provided any meaningful assistance. We even spoke to a manager from a nearby Public Storage facility (or State St), who, feeling incredibly sorry for our situation, came over with salt to try and help. While her gesture was appreciated, the sheer amount of ice made it ineffective. This highlights the complete failure of the on-site management to address this dangerous situation. We had no choice but to buy shovels and our own salt from a local Home Depot and shovel and salt ourselves to even access the unit safely. We are utterly disgusted and will plan to remove our belongings from all three units as soon as possible. DO NOT trust Public Storage with your valuable possessions or your safety. This is a disgrace!

Debra Locasha

Lilly was amazing! Best customer service ever! Took the time to navigate through information. Thank you!

judy collignon

Lily was absolutely DELIGHTFUL!!!! Very professional, patient and knowledgeable. Made renting the space easy. She also helped set up auto payment and the app for easy entry. Definitely a keeper.

Brad Esposito

Had a great experience on move in day and wanted to Thank Caprice for all of her help and guidance. Not everything (app) was working properly when I moved in and she saved the day. Thank you for your kindness and help, it's great knowing there are great people willing help others in need and wonderful representative of the business.

Krysta Lundgren

Lily was excellent with giving me the info I needed!