Public Storage - Fort Wayne - 5519 Illinois Road

Randi Suarez

The five stars is purely for KIM!! I don’t understand why after a few months Public Storage would increase my monthly storage fee by over $20.00. I tried called customer service repeatedly to find out why it increased. Ended up turning off the auto pay until I figured it out. When you call the automated service runs you in circles. It convey that a representative is available online or on the app. I couldn’t find where neither online or the app. It wanted me to call the location which I did, but no one was in office , and I knew from the sign o. The door they wouldn’t be in the next day either. I had no way to find out what was going on. Kim in the office was the utmost helpful! She referenced an email notification that was supposedly sent Nov 23. But, I searched my email, including all mail I received from public storage, and the rental increase notice was not there. She was able to submit an application after I made the increased payment, as it was due being the 2nd, to decrease the amount. Which was successful and I appreciate immensely. Any time I’ve went in and spoken with her, she made things so much easier and exhausts all possibilities to be of help. And time I’ve called customer service, I’m never properly taken care of.

moriah schneider

Kim was very helpful getting my unit upgraded. She made it a quick and painless process! Highly recommend using Public Storage for your storage needs.

Tamia Parker

Property manager was extremely helpful but most importantly showed great care and was kind in that help. Often times when interacting with others, while it is their job to assist, they give you attitude and don’t seem to really want to help. Kim however was the complete opposite and did much more than what is expected in her role in sure!

Kismet Stone

This Location is pretty good! Lucy made it simple ro understand payments and how everything works. Great humor and amazing customer service. Recommended to everyone who speak Spanish!

Anthony Jefferson

Nice clean facility. Great staff 10/10 recommend.