Public Storage - Elkridge - 7050 Old Waterloo Road

Jillian Kerr

March 2, 2026

This is a great public storage location. We have had several snow storms over the past month, and this property has done a great job of cleaning the snow so the units are still accessible. The staff is friendly and helpful. Units are spacious and clean. Only a few cons: (1) if you have an indoor unit, you may see some critters (small spiders, other bugs) in the hallways. (2) my rent for the unit went up $35, from $62 to $97, in October (four months after I moved my items in); this may be something to keep in mind. Otherwise, my experience here has been satisfactory and I would recommend Public Storage on Old Waterloo to those seeking a reliable storage option.

Samuel Sherman, Jr

The staffs with Public Storage in Elkridge are very incredible. From the get-go at the initial phone call over the phone with the staffs, who explained to me in detail, and offered all the promotions/discount like in my case, since one was available. But then once I got through and got to the facility, I ran into a staff member, Jamie B., who was incredibly helpful and supportive with helping me understand the facility, helping me multiple times with the codes to access the facility when I missed them. Her smiles welcome you and make you feel comfortable asking any questions, and you know this is a friendly space because a lot of people who store stuff with public storage are going through some emergency situations and need people like this to motivate you.

Jimmy F

Very happy with the storage facility and the staff, friendly staff very helpful. Everything here is straightforward never had a problem with the gates, and my unit is very accessible happy with the service

Arthur Cox

September 12, 2025

My experience with this Public Storage location on Old Waterloo Road was extremely disappointing and frustrating. I had a unit reserved and confirmed via a Labor Day weekend sale, only to arrive for my scheduled move-in and find the unit was damaged, with the door completely off the rails. The initial customer service from the woman at the front desk was excellent. She was very professional and apologetic, and she tried her best to find a solution. When she couldn't, she correctly advised me to cancel my contract and get a full refund, with a clear understanding that they would contact me to re-rent the unit at the original sale price once it was repaired or another became available. However, management and other staff failed to follow through on this promise. I was never contacted. When I returned to the location, I discovered the unit had been repaired and re-rented to someone else. What was most insulting was the subsequent call with the manager, who audaciously blamed me and the initial desk agent for not having "done business correctly." I was a patient and understanding customer, willing to roll with a setback to get the unit I wanted at the agreed-upon price. The manager's complete lack of accountability and willingness to shift blame onto customers for their own operational failures is incredibly unprofessional and speaks to a poorly run business. I cannot recommend this location.

Danielle Brandon

Jamie made this experience super easy and she was so helpful! This is my first time using a storage company and highly recommend this place !