CubeSmart Self Storage - Gaithersburg - 300 Old Game Preserve Road

Jess S.

November 26, 2025

We moved in back in June 2025 and the main doors were broken. It was a pain moving our furniture, etc. into our unit, through a small side door. To this day (November 2025) nothing has been done to the door. It was first a technical issue and now someone has forcibly broken the door. I’m assuming due to the frustration of not being able to get any of their crap through the side door! Management does not care to fix this issue. So much so, that they don’t even have signs on the door anymore. The lack of care to fix this issue is unbelievable. We are paying for security and security has been compromised for 5 months now. This is unacceptable. It seems as though this cube smart has bought good reviews because it is hysterical that this place has higher than 1 star.

J B

December 4, 2025

Dec 1st-doors still dont work, they raise the cost over $40 a month & now they only have 2.5 hand carts. Take care Cube@ss storage!! +++++ Sept 26- shocker- doors are still broken. +++++ Sept 12- Update #3- more roaches!!! This place is becoming dirtier and dirtier by the day! The doors that they promised would be fixed by the 12th were not. And now the little itty bitty baby door that we're forced to use gets stuck now. When I pulled in, there was a strong looking man, trying to get the door open but he couldn't do it. He said he'd been having trouble for a couple weeks now, I entered my code and i couldnt get it open. We went to the office where the dirty manager man who shows no respect, was sitting at the desk clearly lying to customers saying how great the place is, even though it's a filthy disgusting poor excuse for storage... The tall cleaner looking "manager" came to the door and his suggestion was to "push and then pull really hard". The gentleman that was there struggling with the door when I first arrived suggested "maybe when you get the other door fixed, you can have them look at this one too, we shouldn't have to go through this to get to our stuff". The manager. laughed and said he "didn't know about that"and that "they would have to put another work order in". The fake manager literally laughed at customers because we couldn't get the door open and then reiterated his idea of a fix, "just push and then pull really hard"...So if I could give this location a negative 5000I stars I would. ±±++++++++++++++±++ LATE AUG- UPDATED REVIEW- This facility went from a five star facility to a one star facility. My review has been updated for several reasons- 1. The loading doors that allow you to get your belongings in and out of the building have been out of order for months. This forces everybody to cram their belongings in one very small door that has a huge doorstop (hump), that you must push your cart over. At least 50% of the time my stuff falls off the cart. My work bench (over $300) has been damaged, dishes broken and many other things have been broken or damaged. I have also hurt myself trying to get the cart and my belongings into the babe door over the inch high hump. 2. The facility has bugs, and mice from what I have been told from other customers. I have personally seen roaches. BIG ROACHES!! And I saw a moth in my unit last week. Im sure I'll have to trash 1/2 my stuff because I made the mistake of choosing this storage facility. 3. The guy with long very greasy hair who now runs this facility but claims he is only there for a day to "help out" but has been there for well over a month is combative, rude and either very lazy or not bright. He cant answer simple questions. I asked him when the loading doors would be working, he said he "thought a work order had been put in but wasn't sure". I told him that wasn't acceptable he yelled at me and was extremely rude- zero customer service and zero soap in his house because he always looks dirty and disheveled and quite frankly stinks, not just his attitude, his body odor. Because of these things my 5 star review now goes down to a one star review. I truly miss the great customer service I received from Alexis, if the rude dirty guy had been there the day I went to look at the unit I would have went elsewhere. I suggest anyone thinking about renting a unit from this facility runs and runs fast!!! Unless you like non working doors, bugs and a rude, smelly, greasy haired manager who likes to yell at women and claims to know nothing...if so this is the place for you! *************** OLD REVIEW 2 MONTHS AGO-WAS 5 STARS. I highly recommend this storage facility! I receive excellent customer service from Alexis who was more than willing to explain everything with patience, she's very knowledgeable when it comes to the facility, the rules and the units. Her compassion stood out the most as i'm going through a very difficult time and she made it a little easier. So thank you Alexis, keep up the the good work and the excellent customer service that you provide!

Jaivi Patel

I had a very smooth and stress-free experience renting a unit here. Vipul was friendly, professional, and took time to answer all my questions. The property is clean and well maintained, and security features made me feel confident storing my belongings. Pricing was fair and the paperwork process was simple. I would definitely use this location again.

ro eichorn

My kid has had a unit here for several years. The premises are always clean and it feels safe at night. Today I got my own. Vipul was very polite, patient and helpful. He took me to see a unit on the floor I wanted. The unit and the corresponding hallway was clean.

John Hickman

September 7, 2025

The sliding doors on the unit have been broken for almost three months. Told several times - they are coming on Wednesday and the day comes and goes and it’s still not fixed. Bathroom has been out of order for that long as well. Same story - contractor will be this week to finish it. Rent will go up next month by over 20% three months in yet basic services are not being cared for. Front desk staff is nice and friendly but given the saturated storage market you’re better served elsewhere. Pictures are take over the past few months.