Public Storage - Auburn Hills - 4040 Lapeer Road

Steve Vilotti

March 4, 2024

Be very careful signing up online. Perhaps I should have been more diligent when signing up, but I was unaware that this Auburn Hills site was self-service. Had no idea what that meant when signing up. I set my move in day for a Sunday. When I had a chance to actually see the unit (on a Sunday), it was filthy. Not swept out, damp, weather stripping coming off, door barely opened without a lot of effort (my wife was not able to lift it), rat poison pouches on the floor. Needless to say, I do not want to store my belongings in this unit. I tried calling the customer service number to cancel my reservation. I was forwarded to the site manager, but being Sunday, they were closed. I left a message. No return call Monday morning. Called again monday 11am approx. had to leave another message. No return call again. I was very detailed in my message why this unit was unacceptable and that I wanted to cancel the reservation. Finally decided to drive to the location and walked into the office and had to video chat with a live support rep. I was told they only offer refund on same day vacate cancellations. I mentioned that I tried contacting someone but they were closed. He told me I should have approached this kiosk for assistance. How was I to know that? Basically, they got me for $127 and "may" only refund the lock that they forced me to purchase (with the caveat that I can drive 20 miles to another location to return the lock). Since I did not cancel on the move-in day, I have no options and they get to keep my money even though I tried to cancel but they were closed on Sunday, my move-in day. Please beware of paying for anything site unseen and if you do decide to rent from them, don't have your move in day a Sunday in case something goes wrong. I lost over $100 because I could not reach anyone over the phone and had no idea I needed to walk into a little vestibule and talk to someone through a kiosk screen. Stay away from this place as the maintenance is horrible, it's filthy, the driveways are falling apart as well as the units (See photos) and the whole self-service thing is awful.

Byralise Williams

It's not very often that you meet a customer representative who enjoys what they do. Cathy demonstrated to me that she cared about our experience. She appeared to be genuinely concerned that we might be having a difficult time, although we never discussed it. She was kind and very professional from her first greeting. Very informative and outcomes were better than we expected. She is an asset to this company. Very nice and friendly.

Chris Salgot

September 30, 2025

Went from $148/Mo to $263/Mo due to regular price increases in just 18 months for a 10x15 unit. Decided to no longer allow them to keep ripping me off and got the same size unit for $127.

Karen Seaton

I really appreciate the property manager for helping out today she was very nice easy going and very helpful.

Bobby Harvey

Simone was very helpful.I'm glad she was there to help me out