Public Storage - Lansing - 4816 N Grand River Ave

Reebz E

Beth was very knowledgeable about the storage unit and facility we will be putting our stuff. Its good to know they have good security and that my unit will be inside. She was patient and very kind. Thanks so much Beth....she was also knowledge about the website and apps and codes to get in. Explained to me and took her time to make sure I understood her. Very nice lady. Again thanks Beth one more thing the set up and payment was quick and very easy. Didn't have to go through a bunch of non sense so that was awesome too

Luke Boyd

November 18, 2025

Beth (on site manager) was great! She was super polite, excellent communication skills, and was easy to work with. Chris (another on site manager) was polite. The district manager was a jerk. I’m active duty, and I turned in all my paperwork stating as much; but he sent me an accusatory email, saying that he only likes to help “actual service members”. He then sent me an email threatening to put my storage unit up for auction. If you’re military, I HIGHLY recommend not using public storage.

Emma Grace irving

I have been renting here for close to a year. Both setting up my unit account, and cancelling membership before I move, Beth was the absolute best! Fair price, transparent communication, and safe grounds. If I need a storage unit again, I'd definitely come here and work with Beth!

Tug

Let me say this...Beth is a superstar! If it weren't for her help I would have went elsewhere. She truly cares about customers and their issues. Not only did she help me with my issue she followed up not once but twice to ensure things were taken care of. She is definitely more than asset to this company. Miss. Beth thank you for all that you do for your customers!

Shar McFadden

Beth was awesome and provided outstanding customer service! She was very helpful, informative, and kind. The process was quick and easy getting my storage unit. Thank you Beth!!!