Public Storage - Las Vegas - 6596 Boulder Hwy

Jodie Rocco

Chanti was absolutely wonderful! Professional, patient, and knowledgeable about what had to be done. We had numerous issues with the rent by phone so I finally, after two days, literally came to the property to rent my unit. I know that agents receive bonuses and spiffs. I am surely hoping that Chanti, after all her hard work over two days, is a recipient of those bonuses and/or spiffs. Thank you and I look forward to storing my items at this property!

Hillary Brooke

March 1, 2026

Public Storage – My Experience (Nevada Location) After nearly three years as a customer, my experience with Public Storage ended in a way that left me deeply disappointed. I see a lot of great reviews for Chanti but I did not receive great treatment. She is pushy, loves talking over you, and one of those people that has to be right instead of compassionate. Throughout my time renting, payments were current and I maintained my account responsibly. Yet during move-out, I experienced repeated phone calls demanding rent despite being current, inconsistent information from staff, and contradictory explanations regarding fees and billing timelines. I was told I would be charged for a full additional month if I did not vacate immediately, even though the app allowed me to schedule a move-out for a later date without clearly stating that penalty. The lack of clarity was frustrating. Policies around fees, lien language, and billing practices were not consistently communicated. When you are a long-term customer who has paid on time for years, you expect transparency and professionalism, especially at the end of the relationship. Storage is often used during vulnerable life transitions: moves, loss, financial strain, family changes. Companies operating in this space should train managers to handle customers with accuracy and respect, not pressure tactics. My advice to anyone considering Public Storage: • Read your contract line by line. • Document every phone call. • Screenshot app communications. • Clarify move-out timelines in writing. I hope the company takes accountability for training and communication issues so future customers don’t experience the same confusion.

Tracy Walker

Chanti helped me with professional experience And knowledge. She is the bomb and knows her stuff and gives it with polite interaction. Everything thing I asked her or needed she gave with ease and grace. I like her persona. I'm glad I rented with her.

Eru DC

Chanti is an amazing person, she helped me out with my storage unit. She’s very helpful, straight up and down to earth person. Glad I went to this location more than 5 stars!

Droop D

Chanti is amazing and very very helpful! During my transition I was in a rush and a little stressed out, with limited time. From the moment I walked in it was smooth sailing and I literally left with a smile on my face. She has strong work ethic her punctuality is the best! I would give her 10 Stars if I could!!