Public Storage - Cherry Hill - 1861 Old Cuthbert Road

Cassidy Pettit

October 4, 2025

DO NOT USE THIS LOCATION. MOLD, WATER DAMAGE AND RODENT FECES. DISPOSED OF OUR BELONGINGS UNLAWFULLY. We trusted this location with all of our belongings while we found a home for our family. Our belongings were in the unit for around 3 month, if that. When we went to move into our home we found our belongings covered in RODENT FECES AND MOLD. We found puddles of water the length of our unit. We had approximately $15,000 in furniture we had to throw away, if not more. We, of course filed a claim but their insurance has a limit that did not even come close to what we lost but we needed furniture for our family to live. My husband and I spoke with Emily, an employee of the location, and were told to bring up the keys and they will move our belongings into a new clean unit until we could get to the remaining TOTES. It took us months in our free time to sift through boxes to make sure it was safe to bringing into our home with our daughter. I returned in early September to get the remaining totes, stroller etc (all which were clearly not damaged). With no one at the office I called. A few hours later I got a call from Amy, the “on-site manager”, she informed us all of the information Emily gave us was wrong. That they threw away ALL of our belongings the day my mother in law brought the keys up. She claims she spoke with my mother in law and she gave Amy verbal constant to throw away everything in the unit. This CLEARLY never happened. What remained in the unit was totes and totes of belongings, Christmas decorations of my deceased mother and sister, my husbands grandmother (my mother in laws mother), my husbands Marine Corps and police awards, medals etc. 90% of our baby clothes and products that we planned on using for the child I am expecting. Amy and Emily LIED to us. They fed us false information and claimed my mother in law gave permission to throw her own deceased mothers belongings away. No signatures on forms, no calls, no mail. Just gone. We have attempted time and time again to speak with Hector the district manager, no response. We have decided to take it further and are suing. We would have NEVER brought those keys back if we knew everything we had left (which again was completely clean and in totes) was going to be thrown away. PLEASE CHECK YOUR UNITS!! DO NOT TRUST THESE PEOPLE WITH YOUR BELONGINGS! I have attached pictures so you can see what we experienced. This is only a small fraction of what we found.

Kevin Lacey

Amy was amazing when i came in to ask about prices and to help figure out what size i needed. She walked me through everything and even made suggestions in what products i needed to keep my stuff safe. Reslly felt welcome and comfortable in the office with her! Loved this property can’t wait to see her again!

Cindy M.

This property is one of the cleanest storage properties i have seen and Amy at the front desk is super kind and extremely helpful. She helped me find the best unit for my needs and made me feel secure in my choice of using public storage.

Nora Dunne

Amy was amazing! She helped lower my rate and is even helping me find a smaller unit after the holidays. Super friendly, professional and easy to work with!!

Develle Mitchell

I've had a storage unit here for over 2 years and I went through water damage swapping units and all. I must say Amy the property manager is one of the best! Even with losing thousands of dollars worth of items I stayed simply because of her kindness, helpfulness and follow through! Thank you Amy you're the best!