Public Storage - Mount Vernon - 60 E Kingsbridge Road

Ashley Boozer

September 25, 2025

Never had a bad experience before with Public Storage until I reached this location. A complete rat infestation within the entire building. Entered my unit one day to see droppings everywhere. On the rocking chair I once had for my daughter, on her newborn clothes. Vacuum sealed bags with holes after being chewed through. Asked the office for some type of solution and was told that while they can move me to a first floor unit it would pretty much be the same result and to just resort to the insurance provided if there are any damages. So disgusted and disappointed

Desmond Smith

Crystal was a God sent. She helped me from Day 1 when I requested some information until I came back to rent. She is amazing. Thank you

Yoni Cityboy

October 3, 2025

"I recently lost my storage unit. While I accept that I should have paid closer attention to my account, I am dissatisfied with the company's handling of my follow-up call. When I asked for the buyer's information or to have my information passed along to them, the representative was unhelpful. They simply repeated, 'I'm sorry for your loss; there's nothing we can do.' My frustration grew when I asked if the buyer had left anything behind and the representative replied "no" immediately, without any effort to check. This level of unprofessionalism is unacceptable. I expect better service when dealing with a serious matter like this

c manning

Crystal was clear and concise and most helpful. She took her time to explain all of the welcome details - I really felt like a valued customer. Although there were aspects of the Public Storage policy that were less than satisfactory, Everything was explained with transparency.

Javier Torres

I rented a space from this Public Storage. I was treated wonderfully by Crystal who assisted me with everything. She has amazing customer service that you don't see too often. Very refreshing