Public Storage - Rochester - 1693 East Ave

R. Sean Vocco

So giving a five-star review on these guys because of the two people at the counter when I had initially showed up it was one guy and one girl. They were super nice. They let me make a last minute change to the storage unit and upgraded. No hassle, quick and easy walked me to the unit to make sure I knew exactly what was going on. Really appreciate the level of customer service.. unfortunately there was another lady who drove around, not in uniform The next day. Didn't identify herself and started barking questions at me while I'm moving things in. Very off-putting, not professional and giving me some serious attitude. I would highly recommend some coaching for this individual.

Jesse Schy

Amazing service. Kayla is awesome! 5 stars! She’s the best! Will definitely recommend this location to anyone!

Carlos Suarez

Keila is magnificent , she has helped me a lot during my storage. She’s very firm and professional, she helped me get my storage units and every time I needed her assistance she went beyond to help me out. Property is clean and customer service is great you don’t get that a lot . I’m please with her service and I will recommend to family and friends . Thank you Keila Merry Christmas

W Wenchstock

Keila the property manager was fabulous! She gave me a suggestion that saved me money by transferring a unit instead of getting a larger more expensive one. The facility is nice and bright and Keila does a lot of work to keep the place looking clean and welll run. She's been very helpful with my storage needs as I am downsizing.

JuJu McGuire

This was a wild experience but a good one. The night of my move in day for the storage unit I got there at 8:30pm and I've never used these units before so when I got there, I made sure to use the app in order to access the first gate but when I got inside I didn't know how to access my unit or where lock and keys. After figuring out where my unit was and putting everything inside of it, I found out my lock was too rusted and I called the customer service and left a voicemail. Next morning, I get a call back from Kaila, customer service lady, asking me of my issue in which I met her in the afternoon to get the issue resolved with the lock situation. She literally got her tools and took off the old hinges of the sliding door and put a new one on and then proceeded to give the correct lock because I didn't have the right one int he first place for the unit. She was amazing and I would definitely use the public space storage in the future if needed.