Public Storage - West Babylon - 821 Sunrise Hwy

Dawn Fabiszak

Property manager, Nicole, was wonderful! She should be commended for her great customer service. I was helping my brother move from a large unit to a smaller one and she made it very easy for us by giving him a unit right across the hallway. It was a pleasure dealing with her.

Monica Mastro

January 12, 2026

Where to begin. I posted a bad review in October for my experience at West Babylon NY location. A district manager named Luke called me to discuss and said he’d like to try to make things right and give me a refund back for my last month if I took the bad review down. Which I did. As of today January 8, 2026 I haven’t received a check. I have called many times to advise I have not received a check. Apparently incompetence is Public Storages middle name all around. My bad experience was I closed out my account and had my last boxes in my car exiting the facility in West Babylon, NY. I kept entering my code to exit and gate would not recognize it and open. We tried calling, texting, doing everything gate instructions and online suggested. We were LOCKED IN. My sister went to try to see if any employee was in facility. No one was but finally with blowing horn and continuous calling and shouting Nicole came. We told her we were locked in and she told us we were not and stop shouting!She advised we cancelled so code no longer valid but no one told us that previously and how were we supposed to exit ( fly over the gate)? She was extremely rude and condescending. I would be warned that customer service is very poor all around here. I strongly suggest you try Cube Smart.

Sandra Gary

Nicole the Manager in W. Babylon was wonderful and has lots of patience. She helped me with my move tremendously making it easier and affordable. I love how she makes sure the place is neat, clean, orderly and safe. And always responds fast to any questions or issues I may have. Thank you Nicole for your help. I greatly appreciate it

Overseer Margaret Wells

Excellent customer service. I love my property manager Ms.Nicole, she’s very helpful and courteous.

Gabriella Bonventre

I have been contemplating renting a storage unit for over a year and been looking at various places, I went today with this location and was so impressed with the service. Nicole assisted me, she was so thorough with check in, so knowledgeable, and so friendly. She made the whole process so effortless and seamless. Other customers came in and she was so attentive and multitasked so well. The whole process took minutes and I was so impressed. I am so happy in my decision to go with this location and am looking forward to knowing if i have any questions or concerns, the staff are so quick and ready to help.