Public Storage - Charlotte - 10111 Park Road

Donald

I rented an unit that was not up to my standard of renting with public storage for over 20 years. The customer service department transferred my unit but I needed to speak to an manager. That when Darby at this location step in and assist me with what needed to accomplish. This young lady is very polite, knowledgeable and professional. My experience today allowed me to know, their are people who enjoy assisting others. You the best Darby. Thanks again

Kay

Ms. Darby was a great help , very patient , understanding, shows empathy to her customers. Listens , understands and does her best with giving customer satisfaction. I really appreciate this location for all that they do for me! I 100% recommend this location!

Jennifer Martino

Darby was excellent ! She was friendly , knowledgeable and very quick. My husband and I rented a storage unit in under 15 minutes . I highly recommend this place and her excellent customer service !!

Marcus Avrelius

January 20, 2026

Terrible customer service. I had a similar problem as many others here. I moved out of my unit on time and followed all the instructions, but they kept charging me anyway. I contacted customer support multiple times and never got a clear answer. Every time it’s a different representative, and nobody actually fixes the issue. Even after the unit was already empty, charges continued. Very frustrating experience. I would not recommend this location, especially if you use storage for business.

Yevhen Zinchenko

January 20, 2026

I own a moving company. For a long time, I was using this Public Storage location for my business operations. I wasn’t just renting one unit — I was using multiple units regularly for supplies, equipment, packing materials, and daily business needs. I want to be very clear: I always followed their rules. I moved out early. I cleared units before the payment date. I checked out properly through their website. I even made sure the system showed everything as completed. And yet — every single time — they still tried to charge me. Again and again. Even after units were fully vacated weeks before the billing date, I kept receiving charges. Then emails. Then notices. And now I’m even getting calls from collections — for units that were already empty and returned properly. The customer service has been terrible. No real help. No accountability. No clear answers. Every time it’s a different person, and nobody actually fixes the problem. Because of this, I’m officially done with Public Storage. I’m moving my business to other storage companies. And I want to say this openly: Every other moving company owner I know tells me the exact same story. Same issues. Same billing problems. Same customer service experience. During peak season alone, my company rents around 20 to 30 units per month. That’s serious money. And Public Storage is losing customers like me not because of price — but because of poor systems and zero responsibility. When a business client does everything correctly and still gets punished for it, that’s not a mistake anymore. That’s a system problem. I no longer trust Public Storage with my business. Run from there!