Public Storage - Charlotte - 10209 Mount Holly Rd

Alexis Rhodes

I had such a great experience at Public Storage thanks to Kayla! From the moment I walked in, she was welcoming, professional, and incredibly helpful. She took the time to answer all of my questions, explained everything clearly, and made the entire process smooth and stress free. Kayla went above and beyond to make sure I felt comfortable with my unit choice and pricing. It’s rare to find customer service that’s this attentive and genuinely kind. Public Storage is lucky to have her. I highly recommend working with Kayla if you need storage!

Suzanne Black

Right before Christmas I moved to a building on first floor in another building. I was having issues with my first building I was in due to location and access. The 3 ladies that were on duty were over the top accommodating. They went out of their way to help me. They even helped me get a cart and get to my new storage unit. I appreciated them working to make sure I was happy! They were wonderful. So thankful for that help.

Reka Phillips

September 9, 2025

I use this place when i'm moved and had to put my things in storage before.I found my next location to move into.I will say in the inside building that only one elevator work.So be patient and wait, why everybody use the one elevator other than that.The facility is clean.Well, keptThe grounds are nice and the staff is okay.

Evalyn Ransby

Unfortunately, I can be a bit klutzy and managed to lock myself out of my storage as the mover was trying to get me moved in. I contacted management and within 15 minutes, they responded and cut my lock off. Life savors to say the very least Misty and Alisa were so understanding and did not make me feel like a total ding -bat. I would have mentioned the gentleman who actually cut the lock off but can’t remember his name. Oh and I almost forgot, No Extra Charge for the lock cut off!! What?? Thank you soooooo much.

Joy Smith

Me and my husband came here to get a storage unit, we were unsure about what we needed wanted but Misty at the front desk Was very nice and informative. She helped us with every step of the way we really enjoyed the process and all in all Misti in public storage ended up being a blessing to us. Great job Misty.