Public Storage - Pineville - 10811 Pineville Road

Adriane E

December 9, 2025

HORRIBLE EXPERIENCE. Reserved the unit online went there & couldn’t get any access. An employee was sitting in his car smoking for an hour while watching me knock on the door trying to request help. Ended up calling the customer service to immediately cancel & find another unit else where where I can actually get assistance. Was charged for a full month & the lock even though I NEVER EVEN GOT ACCESS TO THE UNIT. NEVER RECEIVED A LOCK NEVER EVEN OPENED THE UNIT DOOR TO MOVE A THING IN. Callled the location to request a refund the employee called me “angry” & continued to talk over me until he hung up in my face. This is when I requested a refund & demanded the unit be cancelled. They were still trying to charge me for a unit I never moved into. Extremely HORRIBLE experience . Would not recommend this location to anyone employees are rude & unprofessional, and not willing to help just want to scam & take your money & smoke cigarettes outside the property all day. HORRIBLE EXPERIENCE 0/10. Employee name is Tyler I believe ( he also stated he wasn’t giving me his name to file a formal complaint bc I was “not easy to work with”…… bc I wanted a refund for not getting access to my unit….. after being charged full price for something I could never even use…

Diego Lopes

February 3, 2026

My experience with this Storage in Pineville, NC has been a complete nightmare from start to finish. In June 2025, I rented a unit online and was instructed to move in on a weekend, with the lock supposedly left inside the unit. When I arrived with a fully loaded moving truck, the unit was dirty, still contained someone else’s belongings, and had no lock at all. The office was closed, no staff on site, and customer service sent me on a wild goose chase to buy a lock that could not be found anywhere. My moving truck was stuck there for over 3 hours, costing me additional money and stress. Eventually, after countless calls, I was instructed to switch to a completely different unit. This resulted in multiple contracts being created under my name, billing errors, and refunds that were never clearly resolved. Fast forward to November 14, 2025 — I officially moved out. I followed all required procedures, completed the move-out through the app, received email confirmation, removed all belongings, and even notified the on-site staff in person. Despite this, Public Storage failed to close my account and began charging me for December, a month I did NOT use the unit. I called the Pineville location, explained everything, and was told the charge would be removed. I heard nothing further. Now, in January 2026, I am being contacted by a collections agency for a debt that is completely invalid and unjustified, even though I have documented proof of my move-out. This company shows a total lack of organization, accountability, and respect for customers. I’ve wasted countless hours, dealt with unnecessary stress, and now have to dispute a debt that should never have existed. I do NOT recommend Public Storage to anyone. If you value your time, money, and peace of mind, look elsewhere.

Cj Mcg

Got a couple auction units at this location and a few at another location, Maria and Jack made the transactions so quick and easy even as busy as they were that day nothing but smiles. Maria even came to the other location to assist with taking off a lock for us. Thanks Maria and Jack we'll be back

Tamiko Wilder

I got a distressing notice in regards to my rental space and called to see what the matter was. I was able to reach the property manager Maria who was extremely helpful in explaining there was a mistake and that I had absolutely nothing to worry about. Very professional and helpful

Carrie speigle

Maria was amazing help, was very polite with a smile on her face when I walked in the door. She Answered all my questions, and made sure I had everything I needed to store my things properly! :) thankyou Maria.