Space Shop Self Storage - Massillon

Tilee Moore (Sweet_November)

February 7, 2026

I have had my storage unit with this facility for one year as of the middle of this March and they have already increased my Monthly rate twice! When I called about the first rate increase, I was told that the online pricing was a discounted rate and it had expired and the rate I was increasing to their regular monthly rate and was told that I shouldn't expect another increase for a while. I signed up at around $73 per month online. I don't recall anywhere online stating that it was a limited promotional rate, but that's neither here nor there. It was probably hidden in some extremely small print. Now they want to start charging me $117.15 per month, just a few short months after the last increase, for just a small 5'x15' unit. At this point, I don't even think the few small households items I have in there are worth keeping up with this payment. I mind as well just let them go and repurchase. This is such bait and switch garbage and I'm sonutterly tired of businesses taking advantage of people. I'm out of state, so I can't exactly just stop by and move my stuff to another storage facility right now, but I will make the drive if necessary, just on principal. This is not how you keep customers and I most certainly will not be referring any friends! The staff had been nice but this business practice it complete garbage.

Sandra

I needed to rent a storage space due to a stressful change of circumstances. Melissa helped me find the right unit and made it easy-which I greatly appreciated. Melissa was both personable and professional and I can’t thank her enough for the help and good advice she gave me.

Melissa Marcurella

This place is so clean and Melissa at the front desk is the sweetest and so helpful. She is amazing!! More people need to be like her!!! But I love how we can pull in and just load out stuff and go! Definitely telling people to go here if they need to store their items!

Nancy Mills

This place is AMAZING!!! We transferred from another facility because of several issues, and this place is so much better. It’s clean, has plenty of carts, and the staff is so compassionate and friendly.

Melanie McMichael

Andrew was extremely helpful and straightforward. All of my questions were answered and he's a delightful person to talk to. ☺️