Public Storage - Oklahoma City - 1530 SW 119th St

Joseph Litherland (Jrel)

The climate controlled unit I rented looked great. The whole area looks secure, well-maintained and clean. The service rep, Desiree, was very helpful, knowledgable, and courteous. The registration process was expedited in a timely manner. Highly recommended!

Riley Thompson

October 3, 2025

Tried to move out last day of the month, couldn’t get ahold of property manager or customer service to vacate because they don’t answer their phone/aren’t on site and customer service number is automated.. Had to wait until the next day and because I had no way to figure out how to vacate the night before they TRIED to charge me for another full month. When I finally get a hold of customer service. I get a super nice gentleman who tells me that they will dispute the charge and that I don’t have anything to worry about. About 12 hours later I get a call from the property manager, Desiree, telling me that I have a balance due and I need to pay it or it’s going to collections. I tried explaining that I talked to customer service and the situation and she cut me off every time I tried to speak. I was able to remember the avenues I used to get to an actual customer service rep from the day before, and get some gentleman who is just as rude as the property manager. So I ask to speak to a supervisor to be met with the escalations dept lady who must’ve given a ted talk on how to be rude to customers because she was really icing on the cake… I don’t know why they even ask you what you need or what they can do for you if they’re just going to argue and tell you there’s nothing they can do… “do you REALLY want a $32 collections?” ARE YOU JOKING?! Don’t store your stuff here.

Kyl Thompso

October 3, 2025

Unprofessional and not worth using. Desiree the “property manager” is as disrespectful as they come. Belittling and talking over customers. Go somewhere else where the company values your business and money. These people just want to bend you over and take you for whatever they can. Why ad a charge back that customer service cleared???? Yall that desperate for $32?? Worst service I have ever had, bunch of fools power tripping. You work for a storage lot get a grip.

Way

October 1, 2025

The unit is fine and so is the price. The reason for 3 star is 1) the slide would not move so we could close the unit...called contact number on app and had to leave very detailed message. Never got a call back but finally jiggled the door enough to release slide. 2) the gate access is supposed to work from a smart phone using the app. Both enter and exits gate, gave me "out of range" message even thought I stood outside ny vehicle holding my smart phone 1" from the keypad. This occurred at both my visits.

Justin Haley

Have been storing things there for a few months. Recently lost the keys to my lock like a dummy. Becky was a huge help in getting that problem fixed though. Appreciate her help!