Public Storage - Willow Grove - 2535 Maryland Road

Joseph Casey

December 16, 2025

This is the worst company ever. After three months, they doubled my rent. When I GENEROUSLY said I wasn't taking a full double in rent, but WAS willing to NEGOTIATE, the guy on the phone literally told me to look elsewhere for another storage unit. He said it didn't matter to him because he "doesn't work on commission." Since there was no PERSONAL benefit to him, he didn't care about me at ALL. I am writing this review in hopes that ownership of this company will it and KNOW THAT THIS IS THE ATTITUDE THAT YOUR EMPLOYEES HAVE. Unacceptable. Once I am back in PA in a couple months, I will be permanently moving out of my unit here. Your business model and customer service is UNBELIEVABLE. Nearly $90 for a 5X10 space. Was $40 when I signed the lease. $40 is reasonable. $90 is not. They also told me to expect a rent increase at least once a year. (AT LEAST!!!) ALSO, someone entered my unit to place mice traps (which is fine), and upon closing the door on exiting, broke a table of mine close to the door (which is not fine). Of course, they denied responsibility. How can you run a business like this and sleep at night.

Tom Grochowski

January 20, 2026

Terrible conditions at public storage willow grove Pa today .. they did not plow or salt property as of noon today …. Cars couldn’t get up slope to access … there was an employee out by gates with a cup of salt… it did absolutely Nothing to Melt ice…. I told him it’s embarrassing and terrible and he just shook his head. He could give a crap. This is how they treat their property and customers . I was slipping and sliding while I walked to my unit and felt a twinge in my knee and now I’m icing it. Seriously … go check it out. But be prepared to fall on your face from ice. What a disgrace

Margaree Harper

No problem so far clean and no access problem as of yet

Ry

March 30, 2025

The manager for my location Ty was very knowledgeable and helpful in the online process of obtaining a unit The unit some units had some issues and with his experience he assured me that that's not what he wanted to rent me so I rented another one same area but better condition if it wasn't for him I would have went with another company yes another storage space provider

Fun Family Foto Booths

The process of renting a storage unit at this location was seamless. Traci was welcoming and very professional. She was extremely accommodating and patient as she took us around the property to view different units to help us determine the best size unit we needed. The location is extremely accessible to the Pennsylvania Turnpike. The property is very clean and well-maintained. Would absolutely recommend to others looking to rent storage space.