Prime Storage - West York

Caroline J

I’ve been working with Marianne for the last two years at Prime Storage and she has been phenomenal to work with. We are a non-profit organization with a lot of changing storage needs and she has been very accommodating and kind. We love this storage unit and have pretty much consolidated our storage needs here. They have great units that have interior lighting. We wholeheartedly recommend this storage facility to others in need of storage.

Aspen Keech

August 4, 2025

Disappointing Experience – Would Strongly Advise Against Renting Here We rented a temperature-controlled unit at Prime Storage to temporarily store a sectional couch between moves. The unit was rented on a Sunday and by the following Wednesday we returned to find it had sustained significant water damage due to a poorly executed ceiling repair that failed to prevent rain intrusion. As a result, our couch was completely ruined. It’s clear this issue was known prior to our rental, as evidence of a previous repair attempt was visible. This reflects a serious lack of transparency and due diligence on Prime Storage’s part. While we do carry renter’s insurance, this situation should not fall on our policy to resolve. This was a result of negligence, not accidental damage, and could impact our premiums going forward. Prime’s proposed resolution was offering just half a month’s rent ($37.50) which was grossly inadequate given the value of the damages. Additionally, efforts to escalate the matter beyond the front desk staff have been unsuccessful, leaving us frustrated and without a proper channel for resolution. I have seen prior responses to reviews suggesting that customers call a provided number to resolve their concerns. However, in our case, this was not effective. This review comes only after all reasonable attempts to resolve the issue directly with Prime Storage have been exhausted. We expected better accountability and professionalism. Based on our experience we absolutely do not recommend Prime Storage and caution others to explore more reliable alternatives!

Blanca Warehime

January 16, 2026

Management is terrible and don't know how to handle conflict professionally. The woman there is rude and acts like we are an inconvenient to her. When my husband and I attempted to go in and tell her about a fellow tenant blocking our unit with tables, she was in the middle of god knows what and when she saw us she flailed her arms out as if we were inconviencing her. I attempted to access my unit again three times this week and today I decided to call because this man has been blocking the units all week. I was met with annoyance and hostility. Do yourself a favor, don't rent here unless you're okay with management treating you this way.

mark ketterman

October 25, 2025

I have three storage units right now , and overall pleased . the one thing I do have is that after I got my first one , a 10 x 20 and filled it up I got an email that the price was going up. I don't know if this is a coincidence or what but naturally I'm not gong to move everything out but I wasn't happy with the timing of this. I think it is like $20 or so increase. Thank you , Mark

Sarah

October 16, 2025

***PHOTOS OF LOVED ONE’S*** My Unit was auctioned and sold on 10/8, (Q002). I have reached out numerous times for help! Office assistant states that he has reached out to the buyer but they have not found any photos, I do not believe that so I am trying to find the person myself! There were multiple photo albums as well as single photos, my parents have passed away and that is all I have left! PLEASE…I am asking for them to be returned to the (Dover Office), or contact me directly and I can meet you!