Public Storage - Columbia - 3901 River Drive

Matthew Culture

January 30, 2026

Overpriced and poorly maintained. My rent doubled+ quickly after signing up, with no noticeable improvements whatsoever. The facility isn’t cleaner, safer, or better maintained. In fact, trash is frequently left around. Raising rates without offering basic upkeep or value is unacceptable. This location prioritizes profit over customers.

Penelope Huff

Sam was so helpful!! I didn't rent at this location but at the one on Buckner. She helped me find the best deal

Chris Teasdell

Great experience Joseph will get you taking care of I highly suggest this storage unit

Jordann Guilmette

July 31, 2025

RAT-INFESTED STORAGE – DO NOT TRUST PUBLIC STORAGE: DISGUSTING, DANGEROUS, AND COMPLETELY NEGLIGENT If I could give zero stars, I would. This Public Storage location is absolutely vile. After just under two months of renting two units, we discovered a full-blown rat infestation. We found multiple large dead rats, urine, feces, and an overwhelming smell throughout both units. This was not a surprise to the staff. The property manager admitted they were aware of the ongoing rat problem, and even confessed that Terminix hadn’t been out in a while to treat the property. Yet they made no effort to notify tenants of the infestation. That’s pure negligence. Both of our units were affected. One was filled with visible filth and dead rats, the other covered in rat urine and droppings. No food was stored in either unit—this is simply due to horrific conditions and zero pest control. To make things worse, management was useless. The district manager, Jo, and the property manager, Joseph, offered no help whatsoever. Completely dismissive and uninterested in fixing the situation or helping us navigate the damage. They were more concerned about covering themselves than helping customers. The only decent person we encountered was Kristin, who actually helped clean up one of the dead rats—because I’m currently pregnant and unable to deal with hazardous waste. She went above and beyond, unlike anyone else. Bottom line: this place is a biohazard. They knew about the problem, failed to treat it, failed to inform tenants, and let people store their belongings in a rat-infested dump. Absolutely disgraceful. Avoid this place at all costs. Public Storage should be held accountable.

Nicholas Cunningham

July 12, 2025

I have used Public Storage before and they were very accommodating to my needs. Recently there had been an issue and the staff members, Kirstin and Skylar, did an amazing job not only helping me to easily transfer to another unit but also did it very quickly so I was able to move out my things into another unit that same day.