Public Storage - Austin - 1800 S Lamar Blvd

Justin Kreizel

March 5, 2026

NOT SECURE! Robbed less than a month after moving in! Every single storage unit in this property has a major fault which is that there’s a 2 foot tall gap over the storage units and a cheap chicken wire covering along the ceiling. Someone hopped up into the ceiling area and pull back that cheap mesh wire and then spent a good bit of time rummaging around inside every box in my unit.

Natalie Wernig

Aidan and Justin have been very helpful at the S. Lamar location. When I arrived to help movers get into my parents’ storage location, our code would not work. Aidan came out and tested it and then reset it for us, which expedited the process. I went to return our old set of keys from another public storage location and Justin provided me with copies of previous transactions and terms of service, so my parents could have a paper copy. I was nervous that there would be more holdups but these two helped really move things along!

Aaron D

January 12, 2026

The facility is fine but unfortunately Public Storage forces you to purchase a $20+ lock for the unit when you sign-up that they leave in the unit. You can only get a refund if you return the lock during the day during office hours. Unfortunately when I unloaded my items, it was after hours so the office was closed. Due to work and being out of town, I wasn’t able to return it within the month and now they claim that it’s impossible to refund me. This is terrible policy if you value your customers. Corporate was no help either.

Josh

December 23, 2025

Rented for a year from them. A 5x5. Got disabled and asked for an extension that they wouldn't grant. They kept raising my rent to over 100 a month for a 5x5 closet. Wouldn't fix the fact they kept taking insurance out even though I had insurance personally. And then sold my unit on the 22nd Even though i was assured. I would see it on the auction website beforehand. Yet Wouldn't send me pictures of my unit or a link to it..that they posted online, and then when I call on the 22nd they say it was already sold. Justin Is a con man. And this company should be ASHAMED. He nearly laughed at me when I called and asked about my unit. When i asked how much it sold for proceeded to tell me "cant give you that info" and when I asked how I pay the difference off says, "we'll send you a letter whenever we get to it." And then hung up on me. *i have the phone call recorded* I hope yalls business tanks. Not even attempting to commodate people with disability situations happening is wild, and then selling their stuff outside of timeframes that were previously discussed is illegal. And I will be looking into this. And taking it to the furthest extent, I can .

Brent Gill

January 13, 2026

Had my stuff in there for less than 2 months and my unit has already been broken into and equipment stolen. I don't know how they have a 4.6 star rating considering the most recent reviews are all 1 star. IF they do anything to actually help me recover my items or locate the thief, I will change my review. But for now, I am not holding my breath. Don't take you stuff here.