Public Storage - Austin - 5016 E Ben White Blvd

Kristin Gaither

November 3, 2025

The guy in the front is almost never there whenever I need assistance. They don’t have anyone working customer service on the phone & they have raised the price of my storage unit multiple times without notice. Maybe it is a good idea to not have another employee working customer service & just go take a lunch at 12:05PM…. I needed help. Also just discovered no one restocked the toilet paper. I love using the seat covers that were stocked luckily I had wet wipes in my vehicle. Maybe they should fix the gate if they want to increase the rate.

Jonathan Rowe

Rhonda was amazingly sweet and very helpful with my unit reservation. The property was noticeably cleaner since my last reservation years ago. Keep uo the great work!

Gaby Franco

January 17, 2026

I had a very bad experience with public Storage located at 5016 E a en white Blvd Austin tx, storage #C162, in december i went to pay for my storage and was shocked to find that it had already been sold,i asked why? It had been auctioned, and they said it was because the November PAYMENT has t been made, i have proofs igot all my payments I Personally went and paid with money orden on NOVEMBER 29th,, but the ISSUE WAS THE EMPLOYEE DIDN’T SUBMIT THE PAYMENT until december 1st, or 2nd and took four days for the MONEY ORDER to be entered in to the system.it was very Negligent ,Up to now i’ve tried to communicate with the main PUBLIC storage Main HEAD so they can compansate me for the belonging that were auctioned off due to their BIG MISTAKE , Att:GabyFranco

Cynthia Beard

This review is specifically about Latrice, who helped me navigate a complicated situation and saved me from huge headaches. I can’t speak to any other aspect of this facility, but I am so grateful for Latrice’s expertise, professionalism, and friendliness. Thank you, Latrice!

antonio esparza

October 1, 2025

Have a spot there.no climate control.I knew at move in ,thought I saw wall fan.always clean.gate access payments by phone.never have met Mgmt.moving out at end of October and am paid up until the 31st ,call left several messages with no response from them or corporate management.standard dirty letters.internet told me nothing except to try again.worst situation ever .say I need to contact about final bill ,there is none told I would be over 300 miles away. .still after3,4 messages and calls to headquarters no satisfaction.No wonder these people are billionaires.Dont use public Storage EVER EVER FOR YOU SANITY !!! COMPLAIND ABOUT MICE, UNSECURED DOORS,AND NO FIRE EXTINGUISHERS INSIDE BUILDING.....