Public Storage - Austin - 937 Reinli Street

swoxo

January 21, 2026

Elle was very helpful in arranging my rental storage unit. It was a pleasure dealing with her. The first unit that I rented had a broken light fixture. Elle submitted requests to have it fixed, but after four months it was never repaired, so she assisted me in renting a different unit that has a working light.

Brother_Bear_One

Shana was on-point! She understood my emergency moving needs and set me up. Plus, she held no information back so I knew right away and up front what I'd be paying. Shana's definitely a keeper as far as crew goes. Treat her well!

Alishah Culley

Thank you Shana! Getting the storage with you was one of the best experiences I have ever had! You are the epitomy of customer service excellence!

Cobi I

Shana and Keith did a great job getting me taken care off for my storage unit , appreciate their customer service, transparency and professionalism.

Rachel Price

July 8, 2025

Tardy on review. Apalling atmosphere. Feces, dead rat on a box of ours, rat urine penetrated on everything that wasn’t a Rubbermaid (rug, furniture, cardboard boxes, linens, etc). Our first floor unit was used to hold our 2-bedroom belongings, while in limbo from selling our place to closing on our next. Our items were in storage for about a year and a half. Jordan (Manager) offered me a $372 refund by public storage if I signed a release of my opinion of any negative light. This amount should’ve been refunded to me as a note of an apology and admittance of the terrible conditions this was in. $372 doesn’t come close to replacing what I had to throw away, nor to have the right to conversation about the truth. I did not feel safe, and I also felt the discomfort the solo front desk lady had. I even gave her a safety whistle in case she felt the need to use it. Good value, high risk.