Public Storage - Carrollton - 4101 N Josey Lane

Reserve your storage unit not on the day you need it but on the day that they want you to have it- you must make appointment for paperwork- No appointment available- I take off work, make appointment, show up, another person is there . No appointment, you don't get storage. Finish appointment, sign paperwork with move-in date that has nothing to do with the date that you want to move in - I don't care. Climate control equals a hole in the ceiling exposing the sky. I want to change facilities to get an actual climate control facility with two stories, Same company. Same general area .Owned by the same people. They will not refund $ so I can get another unit at other facility. I think they have no ability to understand what customer retention is

Everyone was very friendly and helped me find a storage unit that would fit my needs after they did not have the unit I orginally reserved. This ended up saving me money.

Thank you! I enjoied Alexis for pleasant attitude and that this location was clean and nice. Did not seem cheap or run down. I like the price of the online service.