Public Storage - Houston - 11900 Katy Freeway

Tammika Pete

Michael at Public Storage was extremely knowledgeable and took the time to explain all of my rental options clearly. He was patient, professional, and made the entire rental process smooth and stress-free. His customer service truly stood out, and he went above and beyond to make sure everything was handled correctly. Amazing service from start to finish.

Kaila Alvarez

I had the most 10/10 experience being here. DAN. Dan is the guy you want to talk to if and when you need help with ANYTHING. He is super friendly and communicative with all my questions and concerns about every detail I needed to know. Honestly, I can't stress enough with words alone how excellent his service was to me. He does well to represent the company as a whole, and i'll continue to keep telling people about it.

Maci Moore

October 4, 2025

I paid full price for a unit in “a/c” only to walk into a unit that was probably hotter than the outside units, full of cobwebs, pitch black and two lights that did not work. When I brought up that the lights didn’t work, I was handed two lightbulbs and asked if I had a step stool. I didn’t mind doing the work, however, I put the lightbulbs in and they didn’t work. Turns out there is an electricity issue. Perhaps why it’s also so hot back there. When reported, instead of offering other units when I asked (due to moving my whole home in there) I was told there were no other units my size and a work order would be put in that would take 3-4 weeks. I asked 2 days prior about the location to see if I could move and I was told there were 6 units my same size, on the same row available. BUT WAIT! IT GETS BETTER! I am then told that if the unit is full when the guys come out to work on it, I will need to come move my items out for them to finish the job and have working lights. But no worries, they will call me when that happens so I can remove my items from their broken unit. To say that I’m less than satisfied with this unit and storage overall, is an understatement. I never received a phone call back about my inquiry because Michael “figured he would run into me.” I passed on cheaper options just in case and now I am completely regretting that. Go to Extra Space Storage, where they are renovating their units and buildings - it’s literally spotless. Moving is stressful enough. They should make it their number one priority and a seamless process for their only job to deliver a clean and ready/working unit. To say I’m disappointed is an understatement. In my years of customer service, this would never be a “solution” to someone simply asking for the lights to work in their storage unit that you cannot see inside. This is lazy, neglectful, and most of all worrisome of what all will get into my items before I get them out. I understand storages won’t look like a staged home. I do expect a quick walkthrough maybe knock down some cobwebs and check the lights though. Delivering what you purchased for a storage unit is a bare minimum ask.

Lydia Arrighi

I Had a great experience at this location due to the Fact that the manager Michael was so helpful understanding and supportive. He was willing to go beyond the normal expectations and help when he didn’t have to due to my situation. He helped me find a way to accomplish what I needed to do with the lease amount stress as possible. Thank you Michael for all the help over this last stressful month.

khaled Almesbahi

He helped me out tremendously. Wonderful staff. Great customers support . Great experience. Thank you Michael, Rock on