Public Storage - Houston - 9630 Hillcroft Street

Raymond Ufford

Elsie really shined as a compassionate, reasonable manager at this location. She made me feel like it’s ok to be human. I don’t encounter many people who so obviously care for others while maintaining professional standards. I had a clog in my finances a couple of months and missed my storage payment. (Extreme weather and holidays caused delays in the flow of paying jobs.) Many of the tools I use to make money are in my storage, so when I lost access to my unit, I lost access to my resources. This situation really sent me into a panic for a few days. Finally I stopped by the office… Wow, Elsie seemed to sense my panic and authenticity…she calmly walked me through the fees, showed me what I actually owed (less than I realized), took the payment I had, and re-established access. I am so grateful to Elsie for being so helpful.Now I’m all caught up and I can now go out and make some money!! Thanks Elsie

LaShonda Frazier

Had the pleasure meeting a very lovely young lady Elise, I had a really rough day and was very rude to her at first, she came outside behind me and ask can she have a hug,little did she know I needed a hug.. I lost my place due to hardship and I’ve never rented a storage before,she answered all my questions with a smile even though I was rude at first,she’s a true professional and I definitely look forward to renting with her!! Thanks Elise and I appreciate you!!

selena perez

ELSIE IS THE BEST manager I very know in Public storage. She defended me and my husband who's speak very little English,she's a hero !!!!

Jaime “Jaime77” Adams

October 23, 2025

The young manager in the office is very rude and has a very nonchalant attitude he speaks to you like you are a child he has no kind of customer service skills, he doesn't know how to talk to a customer like he is just there for a paycheck, he is never in the office and then if you leave a message he doesn't return phone calls in all honesty I don't know how he got this job. But these are the type of people they put in management positions. He is very unprofessional.

Karla Cruz

Elsie at the rental office does a phenomenal job. I have been to this location several times and in past occasions no one is here but this time she was here and she did her job and tries to help you as much as she can!