Public Storage - Richmond - 5240 W Grand Pkwy S

Lyndrea Steen

I have to say I had another major storage issue at this property. I called customer service and left a message for the DM. Sam called me back that day. He was very empathetic to my situation and advised that he has spoken to Theresa about the issue and she will take care of me from there. I have experienced world- class customer service from Theresa. She showed empathy for my loss and went into problem solving mode from there. She turned a true catastrophe for me into a pleasant outcome. I was going to leave PS completely, but Theresa advised that I did not have to leave PS and transferred me to another property. I am very pleased with my new units. I would like to thank Sam and Theresa for the quick attention that they both gave to this matter. Again, thank you I am very grateful for all your help and attention to detail. Please keep up the phenomenal work!!!!

SHAKNIYA BILBREW

Tiffany was such an amazing help! She made the whole process super easy and helped me with all the paperwork I needed to get my lock cut after I lost my key. She was patient, friendly, and went above and beyond to make sure everything got taken care of.

johnlouisism

I called last week and spoke to Theresa about a storage unit for my girlfriend. She was very knowledgeable and made me feel like I was going to be in good hands with Public Storage. Thank you, Theresa for answering all of my questions and placing my mind at ease.

Lisa Overn

I came back on Nov 22 to move out of one unit and into a new one. During the move I spilled beads and Theresa came over to help me sweep them up and while I was waiting for her to arrive I went to the app to process the move out and noticed that the unit I put on hold was not transferred by Zach last weekend like he had said it was and the key was not refunded either so Theresa brought me to the office and quickly and efficiently moved me out of the old unit and the one mistaking booked when submitting a hold, she was also able to process the refunds. I am so thankful for her help and getting things squared away and she had the best mood and attitude helping me clean up my bead disaster. She was so so helpful I cannot say enough about how much I appreciate her help. Please educate Zach on how to work in the system as the mess Theresa fixed could have been avoided if he processed correctly. Again thank goodness for Theresa! Zach helped me today transfer my unit, he was super helpful and informative. Great customer service and showing me the various sizes and options.

Jay

November 5, 2024

This location has had power since Friday and still hasn’t been opened up. I’ve called the numbers that were left on the door Saturday/Sunday and was answered by the district manager Mr. Greene and was told that nothing was going to be done until Monday because he, “Doesn’t work on the weekends.” I’ve also tried to reached out to the Regional Vp, but only got his voicemail and no call back. My understanding is that there is no plan to notify customers when the location is opened and no plan to reimburse anyone either. The pictures of the exposed wiring were from June 20th with power running through them. I asked when this was going to be fixed and Greene tried to say it was caused by Beryl which was a bald faced lie. Usually fluorescent light fixtures are run by 120-277 volts and there is power. Why leave this safety hazard around this long? They’ve also changed this location to an automated kiosk, so good luck trying to get a person to help you with anything via phone or email. The AC also hasn’t been working for quite some time, just look at other google reviews. So I would hesitate on storing anything here that could develop mildew or mold. 11/5/2024 These problems still have not been addressed and Public Storage is not returning calls. They've also changed the site to an unmanned kiosk station now, so good luck getting help. They've actually got more electrical problems since, now the ac unit 220v disconnect is bent open.