Public Storage - San Antonio - 12710 Nacogdoches Road

Mary Ann Nowland

Awesome customer service! I live in another city, and had not accessed my unit in several months. I needed to know what the unit door lock looked like, so I could bring the right key. Rachel was very helpful, and promptly called me back with the info I needed. Saved me a lot of time. Additionally, she provided useful tips on access to the property. Great customer service!

Dani Q

I had a great experience with Thelma at this storage facility. From the start, they were welcoming, professional, and incredibly patient. They took the time to answer all of my questions thoroughly

Chante Morris

January 21, 2026

I have had a storage unit here for over a year and today when I opened my unit, I was shocked to see a very large rat climbing up the wall inside the facility. I want to be clear that I did not store any food at all in my unit. This is not a new issue. I have been dealing with concerns for over a year, and every time I leave a voicemail for the manager, I never receive a call back. The lack of communication and accountability is extremely frustrating. Seeing rodents in a storage facility is unacceptable, especially when customers are trusting the company with personal and valuable belongings. This raises serious concerns about cleanliness, pest control, and overall management. I would not recommend this location unless they significantly improve pest control and customer service. The photo attached is an example of the size that the rat was

Basic White girl

I normally dont post reviews but Rachel helped me out so much!! She helped me find a storage unit that worked for how much stuff I have she was so kind and understanding of my situation! I 10/10 recommend!!!

danielle Randolph

I had a major issue with my unit and was not happy about it! I went in and Kenneth was so awesome! He took the time to figure out what happened and fixed the situation on the spot. It’s because of Kenneth and his great customer service that I will continue to use public storage. Thank you very much and keep up that excellent customer service you provide Kenneth! 😊