Public Storage - West Valley City - 3673 South Redwood Road

M J

February 16, 2026

The setup for this unit was easily setup online it was around $57 to setup and it said monthly for a 10x10 unit. The day I arrived to unload my things the unit seemed clean and big enough but the entry fence was open and I did not see it close. I had a nice employee greet me and he was very helpful. He asked me to give a review. I did not at that time due to unloading and forgot. Also I had no review information yet as it was my first day. The next day I came to unload something else, the same guy greeted me and told me he could help me in the office when he was done unloading. I went to the office when we were done. There was the customer service gentleman who helped me before and then two other people in the office. A male and female, they seemed to be management of some type. The customer service man told me of the app to get in and out of the gate, but I had not seen the gate closed. So I thank him and waited for him to finish. The male asked me about my experience and then asked if I left a 5 star review. I proceeded to tell him about how it was my 2nd day and had not experienced much other then this helpful customer service man. He continued on asking me to leave a 5 star review, explaining how to do it on my phone. I felt pressured so I just did it. Weeks went on, I had come and gone multiple times and had yet to see the gate close. Final after some weeks went by the gate was closed and I figured out how to use the app to open the gate. Next experience with a younger lady customer service, I was loading some stuff up and had asked her about the gate and the app. I explained I had to unhook my phone Bluetooth from my car so I could use the app to open the gate, I asked if there was a different way to do it. She said no, then said, we are having a competition for reviews, could you go online and give us a 5 star review and mention my name. I told I already gave a review and she asked me to do another one. At this point, my bill had gone up to $72 without anything changing on my end and I was having issues with the gate so I had nothing good to say so I did not leave another review then. Time goes on, gate issues I'm dealing with, but now my bill is at $96 again nothing on my end changing. I went to my storage and could not get in, I was told by a family member it had been bought out by Extra Space Storage. I received letters this week giving me instructions to get their app. Looked at my bill and now is at $99. I'm so frustrated with this company. I do not recommend.

Hayden Zimmerman

March 1, 2026

Went from $100 a month to $250 a month. Move your stuff in and then they jack up the price. This was kind of whatever, all these guys have the same business model I’m sure. Then when we went to cancel, they charged us for the month of march showing up on March 1st even though our billing date isn’t until the 7th of March. What a joke. We have paid for years and they wouldn’t budge. Not a good way to treat long paying customers especially when there was a chance I might have needed one in the future.

Luis Sosa

This place is neat. Anthony explained everything to me. Showed the unit to make sure it will meet my needs, explained how to use the app and/or the code. Anyways both of the employees are great and keep calm and smiling all the time. I also got a promotion that they honored because for some circumstances with the online system I couldn't have it on time. Great job!!

Tiffany Banner

Doug was amazing and extremely helpful with securing my storage unit! Would highly recommend you store your things with Public Storage located on Redwood Road, Utah.

james henrie

These ppl are absolutely amazing and very helpful. Would definitely rent again! Shout out to Doug!!