Public Storage - Fairfax - 8523 Lee Hwy

Day Gonzalez-Ortiz

I had a great experience and I especially want to mention Antonio. From the moment I walked in, he was professional, helpful, and easy to talk to. He took the time to explain everything clearly and made the whole process smooth and stress-free. The facility itself was very clean and well-maintained. You can tell they take pride in keeping the property in good condition. Antonio went above and beyond to answer my questions and make sure I had the right unit for my needs. It’s rare to find someone who genuinely cares about customer service the way he does. I highly recommend this location if you’re looking for a safe, clean, and professionally managed storage facility.

Brad Parker

February 23, 2026

Rent for 10x10 started at $99 then over 18 months raised $50 every 4 months to $199. Elevator was broken for last year of my rental despite repeated complaints. Sharp business practices coupled with crappy customer service. 100x not recommended. Go somewhere else that doesn't gouge their customers.

Siwei Qian

September 22, 2025

Trash, my start date is Sep 1. The elevator was out of order. Contacted customer service so many times, still broken on my move date Sep 21

Mendy Campos

October 1, 2025

Units are old, dusty and hot - elevators were often out of service, trash in the halls, random leaks when it rains. No bathrooms available. The app rarely works to open the gates, but manual entry was fine. No in-person help, the only option is to video chat with a kiosk. Employees definitely smoke cigarettes inside, so the kiosk area smells terrible.

Johnny

November 25, 2025

UPDATE 2: Today, the day after after I posted the first update, I was hit with a 31% rent increase. I'm sure it's just a coincidence. This is the second huge rent increase in 9 months. *** Mouse infested facility with comical levels of security. I returned to my space after less than a month to discover mouse droppings everywhere, chewed up boxes and bags, items displaced, and other evidence of tampering. I also found odd orange paint chips on the ground and I caught two mice exiting through a hole under the wall between my unit and the unit on the opposite side. My car is under a cover and I didn't have time to investigate fully, but so far the damage is minor (though my keys may be missing) I'll know more tomorrow. I went to Home Depot and returned with $20 worth o glue traps and rodent repellent sprays. I shouldn't have to be doing this given the price of the unit and the rent increase after only 3 months--especially not at my own expense. To make matters much worse, the unit isn't secure. At all. There is flimsy foam board on 2 sides held on by a few tiny screws. You can easily punch through it if you didn't want to take the time to remove the little screws. In fact it's already compromised with holes, including a literal peep hole I had to cover up. No need to break your lock, all someone has to do to steal all your stuff is enter from the unlocked adjacent unit. The old, beat up foam board offers zero protection. The whole setup is laughable. This has to be the worst unit imaginable. I'm going to get out of there asap. Lot of these reviews have to be fake. There are mentions of mice and rats months ago, yet evidently the problem hasn't been resolved. You should at least be able to count on proper security and pest control at a Public Storage. UPDATE: Lo and behold, today I found two dead mice in one of the glue traps. What first attracted them seems to have been a small bag of condiments that was actually inside another paper bag with some cups and napkins--amazing. I disposed of the mice and plugged the large hole they came through and a couple other holes with steel wool. I sprayed disinfectant and rodent repellent everywhere, and removed all remnants of what they had gotten into. Threw away anything they might have touched. Hopefully that stops the little bastards for a while. I also discovered one of the drywall boards was barely even attached from the other side. It would have been so easy for someone to remove that (or any other) section from their end, enter my space, and simply reposition the board. As I said the boards are useless. They're crumbling and can be removed in literally one minute. I had previously noted things had been disturbed, but dismissed it, but now it seems like a real possibility. Tomorrow I will return to inventory everything and determine if anything is missing or damaged. When I rented a space from Public Storage, I didn't expect to be fighting mice and risking my belongings. I will update this review with my determination and the response from management/Public Storage.