Public Storage - Falls Church - 5819 Columbia Pike

Paul DonVito

The staff is super helpful. I was having a very difficult time reserving a unit on-line. Roxanne first off, helped me over the phone. Then I came to the office and she solved all the issues I was having. Professionals like Roxanne make dealing with Public Storage a whole lot easier. Thanks a lot, Roxanne!

Torrey Ross

You can tell a lot about a company by how its employees treat you. Roxanne consistently showed herself to be helpful, professional, kind, and courteous. In life and business, it’s easy to lose sight of simple humanity, especially when money is involved. That’s why I truly appreciate the way Roxanne treats people with genuine care and respect.

D J

December 2, 2025

I hope to be able to update to a better rating but so far it feels like a scam; specifically the $1 for the first month. Multiple trips in person and the “office hours” do not apply-even though the business states it is open. I guess I am more in shock to receive a full bill when I’ve yet to place a single item into storage. Again feels scammy to get you to sign up with their “$1 for the first month” and then bill you in full, not prorated.

Sofia Martinez

Roxanne was so kind she makes you feel welcome she haves a great attitude very helpful you can ask her anything very happy with her job ethics

G C

From the moment I walked in, Roxanne was incredibly kind, professional, and genuinely helpful. I was dealing with a bit of a stressful situation, and Roxanne not only listened with patience but went above and beyond to make sure I was taken care of. She walked me through everything step by step, offered helpful suggestions, and made sure I left with exactly what I needed. It wasn’t just her knowledge that stood out—it was her calm, caring attitude and the way she treated me like a real person, not just another customer. In a world where good service can be hard to come by, Roxanne is a gem. Public Storage is lucky to have her. Thank you, Roxanne—you really made my day.