Public Storage - Midlothian - 13601 Hull Street Rd

Sarah Davis

October 1, 2025

Each time I have visited this property, I can't exit--multiple visits over the past two weeks and I can't exit. That's just wild. I have to get out of my car, crawl on the ground, roll under the gate, and enter the code from outside the property. When pulling up to the gate, no matter what I do it Will. Not. Open. Each time I've tried to call or locate the property manager, but there is never anyone around, even though the site says someone is always onsite. The day I moved in, the power was off and not one single person on the property could locate the onsite property manager. They said she locked the gate and just left the property. We moved everything into a climate controlled unit in the dark!! THE DARK. All of our phones died because we had to use the flashlight feature. It was incredibly frustrating and sketchy. One guy who was there moving his stuff said he put in a ticket with customer service and they said they would get back to him in 72 hours!! What in the world. That was the first of many times we had to do the roll under to exit. If moving wasn't such a pain, I would choose a different company to store my stuff.

Ingrid Christian

Mariah, Assisted With Great Customer Service And I Greatly Appreciated All Of Her Help Assiting Me.

Brooke J

Kim is amazing!!! I had an issue with my debit card getting hacked so I was unable to make a payment right away, and I reached out to Kim for some assistance. She was able to resolve my initial request AND help me save money on my account! I didn't even know that was an option and she provided me with such great service and gave me information that will help me in the future. She really went above and beyond for me. Money is tight these days, and I really appreciate her taking the time to listen to my concerns and help me save money! Great customer service is unfortunately rare these days and it definitely deserves to be recognized! Thank you so much, Kim! I will definitely recommend Public Storage and Kim to anyone who may have a need!

Kirk Jones

Kim was super helpful with everything I needed

ryan Kelly

Great place for storage, very friendly staff and always see Kimberly walking around picking up stuff and checking on people at units. She was very nice, I reccomend anyone here looking for a place for storage. Very secured as well