Public Storage - Virginia Beach - 3380 Holland Road

Whiskey Joe (Joe)

September 7, 2025

Had my things in storage for 3 months, came back to find over half my things were molded. I pulled a box spring out and a family of Rats jumped out and startled me, I slammed the box spring down and killed one of them. There was rat droppings all over the place. Im currently in contact with the insurance for my lost items (living room, clothing, cords chewed thru, furniture). This is ridiculous. I wish I had read these comments before using them, but it's good these comments are recorded because it shows the issue was addressed and never fixed. I'll leave this tidbit of info so you don't have to look it up yourself... To report an unsanitary storage facility in Virginia Beach, contact the city's Code Enforcement through the City of Virginia Beach portal to register a code complaint. You can also submit a complaint to the City Manager's Office or the Virginia Beach Police Department, or dial VB311 to report issues and request services from the city. Be prepared to provide detailed information about the violation, including the location and nature of the unsanitary conditions.

Aaron

May 14, 2025

Rats, I learned a great deal about what rats are capable of destroying and for no apparent reason, equally aggravating is the staff, constant harassment, walking by staring in your unit. If you use the app you'll be treated to all sorts of offers if you'll only just sign up for auto pay, they're practically begging, $500 sweepstakes if you sign up for auto pay, discounts for this or that if you sign up for auto pay.. I once wondered why is this?... Then I found out, extreme rent increases in less than one year my rent went from $90 per month to $300 per month, sign up for auto pay and you won't have to worry about noticing this. At first I figured I'd be punishing Public Storage by moving out to a competitor nearby with prices locked in for 12 months, but that's silly, they want me to move out so you'll move your stuff here while you're over seas or in Nebraska for 2 years or wherever and can't move out, well I'm definitely getting out of your way. There's better storage options practically within sight of this facility.

Jameson Hice

Big thank you to Morgan and Nes, they helped me navigate my transition from several units the other week and made my life absolutely easier.

Trin Brones

Lindsey was AMAZING!!!! Very helpful & knowledgeable of the property, & addressed all my concerns.

MARIA ISABEL SOSA

Excellent customer service. Thank you :)