Public Storage - Virginia Beach - 5728 Southern Blvd

Christina M

February 14, 2026

Ive been renting with this location for a few months now. Everything was great until today. I am late on my bill. I received a call today from "Terri" informing me of the process of late units and how things work. (Which is fine and understandable) But why is this woman asking me "Can we do anything to help?" And I ask "what can you even offer to do to help?" She has nothing to say or offer in the way of "help" then proceeds to probe me about my housing status? Saying most of the renters at her location are homeless. Why does my housing status matter to this random person I've never interacted with before today? There are cameras on site. The gate registers when people come and go. Ive never spent more than 15 minutes at my unit. Why am I being profiled by an employee of public storage because my payment is late?

Julie Baaki

I chose to leave this message because of the latest message about Terri. I don’t leave Google reviews normally because I just don’t. I use them to gage where I want to spend my money. Because I know Terri doesn’t “target” renters, I decided to write this review. I’ve been renting from Miller Store Road, property manager Terri since October 2025. I’ve had nothing but the upmost respect from Terri and will say that but for her, I would have moved out of this location months ago. I even had an incident where I needed some assistance from a man who had made me feel really uncomfortable and she offered to walk me to my car and watch me leave. I come here a lot ( life has me like that). I’ve watched her interact with guests of all classes (if I’m being judgmental), including myself in person and on the phone. I’ve NEVER seen nor heard her treat anyone any other way than the courtesy we all want in today’s world. Personally, she’s been EXTREMELY helpful with anything I need from answering a lot of questions or helping me decide what unit would be the best. I hope this helps the next individual win, deciding on what storage unit to rent and the future.

Manuel Sanchez

Ness is a great guy that we just met yesterday. He seems to very competent and knowledgeable about the job. Ness was able to help us with our lighting issue as best as he could. I recommend this place especially because of Ness!

Juelz Onnahole

Ness is the best! He helped with my move in process and the least I could do was let yall know!🙌🏼

Madeline

Grace was honestly such a big help and super kind! Very grateful that she was able to help me navigate this process.