Public Storage - Virginia Beach - 612 Village Drive

Jennifer Bruce

First time needing a storage unit and I was lucky to meet Ms. Chassidy because she was so thorough with the process from learning unit sizes to putting on my lock. I'm so glad she told me about the app because I can easily access my bill and made gate access a breeze. Property was well kept with no litter and debris. Thank you Chassidy and God bless.

Rick Peters

December 21, 2023

A homeless person moved into my camper while stored at this facility. The homeless person was likely there for multiple days before the cleaning staff made us aware. Lots of damage was incurred as well as many things stolen. Public Storage management explained they have no responsibility for damages, and they offered only to cancel our last month of billing after we obviously chose to remove our vehicle from their insecure facility. As someone who recently stored his vehicle/camper at this facility you need to be aware of many things I was not. 1. There are video cameras on the property, but they only point at the front gate. 2. There are not regular security patrols on the property by a security guard or security team. 3. This facility is what they call a "kiosk" location, which means there are no office staff on premises on a regular basis. A little over a month before the homeless person kicked their way into my camper, made themselves at home, and stole everything of value, our license plates were stolen from the same vehicle on this same property. This means each incident involved a police report, time off from work, lots of money, and hassle on my part to resolve the situation(s). I explained to Michelle, the district manager, that I would be leaving an honest review of my terrible experiance with Public Storage, and I asked if she would be at least willing to refund the last 2 months of our storage fees. If so, I explained, I would add to the review that they worked with me to make up for some of the losses we incurred. She refused. Further she said I was trying to ask for a bribe, which she called a crime. To be clear, I asked for a refund for the two months in which my vehicle was repeatedly robbed in their "secure" facility. I believe this is me asking for a refund on services they did not render, as they did not provide a secure facility. You are welcome to judge that situation however you like, but you should know if you store your belongings here you are risking having my same experiance. When your belongings are stolen from this insecure facility be aware they have no empathy and they will not reimburse you for any loss. Further, as the victim of a crime, or in my case crimes, perpetrated on their premises, if you dare to ask for a refund on your storage fees you may well be called a criminal yourself.

Phyllis Brown

I had a nice conversation Chassidy and found her to be helpful and very pleasant to talk to. She was wonderful.

Craig Colucci

Jaleesa gave outstanding service. Super friendly and helpful. Chassidy helped me create online credentials to use phone to open gate. Thank you

Shirley Frias

Chassidy was excelente she was very friendly and efficient! Great customer service!