American Storage Winchester

Shawna Roston

December 6, 2024

We rented a truck from here and was initially charged for 2 days, though we only rented and used for 1. When we contacted U-Haul for a refund, a gas charge was added (by the facility owner) even though we had to confirm through photos that the gas was replenished to match what it was when we picked it up. The account was already settled but somehow they were able to go back in and add a fraudulent gas charge! Don’t bother doing business with these scammers! Edit to respond to owner: No, it wasn’t U-Haul. This facility went in and changed the fuel to add a gas charge even though I submitted photos to show that gas was replenished. I was told that it was the owner of the facility that checked and changed the fuel. So like I said, avoid these scammers!

Cee Cee

November 1, 2023

If I can give these people who own this business a -5 I would. I rented two units and because I complained about the constant smell of marijuana from one of their family members, the harassing started. And even though my payment for both units was set on auto pay each month, they proceeded to put extra locks on one of my units as if I didn't pay....not once but twice then had nerve to laugh about it when I complained and also got smart offering me to leave.....well I am gone now and with pleasure! The owners may be quick to rent out those units to someone else, but I am so glad it is not my money they are ungratefully taking.

Thomas Davis

Clean gated. Very courteous people♥️♥️♥️♥️♥️♥️

Xavier Noble

September 2, 2025

Terrible customer service. Decided to take my business elsewhere.

TRACEY SWANN

Awesome clean clean♥️♥️♥️❤️❤